Sales Manager

Description

La-Z-Boy is seeking a Store Sales Associate to develop and oversee a high-performing retail sales team. The candidate will achieve store and individual sales goals, promote the In-home design program, and support a branded customer experience.

• Achieve or surpass store and individual sales goals, annual operating benchmarks, and personal objectives.
• Promote the In-home design program.
• Champion and role-model the selling process by overseeing interactions on the sales floor and evaluating team performance.
• Provide coaching, training, and support to sales teams to improve sales techniques, strategies, and overall performance.
• Ensure staff deliver exceptional customer service and build long-term relationships that enhance customer loyalty and satisfaction.
• Build a motivated and cohesive team by recognising achievements, addressing concerns, and promoting a culture aligned with company values.
• Recruit, train, and mentor staff to ensure they meet sales targets while fostering a positive work environment.
• Ensure the store and team consistently reflect the company’s brand image, values, and customer experience standards.
• Champion the delivery of a branded customer experience, ensuring that the store layout, product presentation and employee interactions align with brand guidelines.
• Support company-wide marketing initiatives and promotions, ensuring they are executed correctly and in line with the brand’s positioning.
• Resolve customer concerns and other issues that may interfere with efficient sales operations.
• Support planning and executing sales promotion and events.
• Collaborate with support teams to ensure flawless execution of operational excellence.
• Ensure proper execution of all existing and new systems and administrative procedures.
• Uphold brand visual standards in the store by ensuring cleanliness in employee and customer areas.

This position holds significant influence over the store’s financial health, team morale and development, operational efficiency, and the overall customer experience and reputation in the community. It reports to the Store Manager of the assigned location and has indirect influence over the sales team.

• Education:
  
  High School or GED Equivalent.
• Experience:
  
  1–3 years in a retail sales environment.
• Skills:
  
  Proficiency with Microsoft Office 365, financial understanding, adept interpersonal communication, analytical abilities, goal orientation, team management, and customer service.
• Other:
  Ability to work schedules dictated by business needs, including evenings, weekends and holidays.

• Experience managing in a retail environment with a strong focus on sales.
• Strong business acumen.
• Advanced interpersonal skills and experience building effective relationships.

None

• Ability to lift and/or carry up to 50 pounds.
• Ability to stand for long periods of time.
• Nearly continuous use of repetitive hand motions, hearing and listening.
• Often required to sit, walk, bend and stoop.
• Subject to inside environmental conditions.
• Ability to pass background and drug screen.

Additional duties may be assigned as needed and can change over time with or without notice.

If travel or driving is required to perform key responsibilities, candidates must satisfy the company’s Driver Management Program.

Training Pay: $20 per hour for 2–6 weeks (no commission).
Average Earning Potential After Training: $60,000 – $80,000+ (inclusive of base, commission and bonus). The company will not pay less than state/local minimum wage requirements.

Post-Training Pay:

• Base Pay: $10,400 per year.
• Commission & Bonus: Earn more with UNCAPPED commission on written sales – 6% on La-Z-Boy Design Sales and 4% on other sales (excluding La-Z-Boy Design Sales). Monthly bonus opportunity up to $1,500 based on achievement of store sales goals.

Individual pay is based on geographic location, personal performance and relevant qualifications, experience and skills. If the base rate plus commissions earned during a performance period is not at or greater than location minimum wage, the company will make a minimum wage adjustment.

40 hours per week.

Medical, vision, dental and basic life insurance; 401(k) retirement plan with company match up to 6%; paid time off including 9–11 paid holidays per year, two weeks prorated vacation as a new hire, and personal or state‑mandated sick time (non‑exempt only).

La-Z-Boy Incorporated is an equal‑opportunity employer. The company does not consider race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status in its hiring decisions. Reasonable accommodations are available for applicants with disabilities. Please contact the recruiting team by phone at 734‑242‑1444 for assistance.