Career Specialist

Title

Public Benefits Case Manager – OCC CJSC (Non‑Exempt)

Director, OCC Community Justice Support Center

The Public Benefits Case Manager will specialize in connecting all CJSC participants to public benefits and privileges that support successful outcomes, including Mass Health, SNAP benefits, SSI and SSDI, state IDs, and other relevant public health benefits. By ensuring that clients are engaged with appropriate public benefits to address emerging needs, the Public Benefits Case Manager will help clients become more responsive to treatment, education, and employment services delivered by CJSC staff as part of a treatment plan.

• Conduct intake interviews with participants to identify essential needs (housing, food, healthcare, personal finance) and provide pathways to access benefits and services available through state agencies/benefits providers, and work with CJSC staff to educate and assist in connecting participants to these benefits.
• Receive information from actuarial risk/needs assessment tools to determine essential needs and actively support participant access to needed services and benefits through various pathways.
• Establish and maintain relationships with local community partners who can provide core and pro‑social services/activities to clients and connect clients to these services/activities.
• Core and Pro Social Services:
  • Core Services: DTA for SNAP benefits, SSI and SSDI benefits, Veteran’s benefits, education, vocational services, employment services, behavioral health, medical services, housing, food, insurance.
  • Pro‑social Services: civic engagement, recreation, faith‑based activities, gender‑specific activities, mentoring services/activities.
• Act as the CJSC liaison for local community partners and state agencies/benefits providers to ensure streamlined and effective communication and access for clients and families.
• Become a Certified Application Coordinator to submit electronic benefits applications for Mass Health and SNAP.
• Master eligibility requirements for SSI, SSDI and Veteran’s benefits and support eligible participants in their application for benefits.
• Offer trainings and briefings to participants and/or CJSC staff on various areas of benefits and service programs.
• Maintain documentation of information specific to established resources, participant referrals/participation in resources, and information provided to CJSC staff.
• Cross‑train in actuarial assessment tools for risk/need, treatment planning and contingency management protocols as needed.
• Collect and document urine screens as needed.
• Other duties as assigned or directed by supervisor(s).
• Supervision of Personnel:
  None.
• Fiscal Responsibility:
  Adhere to all fiscal policies and procedures such as petty cash, purchase orders, credit cards and employee expenses as requested.
• Facility/Housekeeping Responsibility:
  Ensure the highest level of cleanliness by cleaning and/or inspecting areas of responsibility.
• Interdivisional/Community/Volunteer Responsibility:
  Attend all assigned meetings and actively participate in the Y’s Annual Campaign.

• Mission Advancement: Accepts and demonstrates the Y’s values and demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fundraising.
• Collaboration: Works effectively with people of different backgrounds, abilities, opinions and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning, speaks and writes effectively, and takes initiative to assist in developing others.
• Operational Effectiveness: Makes sound judgments and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work, and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately, striving to meet or exceed goals and deliver a high‑value experience for…