Guest Services Coordinator

Overview

Guest Services Coordinators handle routine office work and administrative responsibilities of the resort, working closely with the RV Resort Manager and other team members.

• Greets and establishes rapport with guests, current and prospective residents; fields resort comments, suggestions, and complaints to the RV Resort Manager.
• Maintains the petty cash fund, ensuring expenditures are recorded in the proper accounts.
• Performs general administrative functions such as answering phones, typing, photocopying, faxing, filing, and other duties as assigned.
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts.
• Prepares and distributes resort communications such as rule reminders, violation notices, newsletters, etc.
• Assists with accepting guest reservations in person and via phone.
• Ensures office supplies are sufficiently stocked and prepares supply orders as needed.
• Assists with planning and coordinating guest and resident relations events and activities within the resort.
• Assists with the preparation of marketing materials.
• Makes collection calls for site rental payments as directed; submits bad debt files to collections.
• Processes resident move‑ins and move‑outs.
• Completes and maintains resort records, reports, and files.
• Referred sales prospects to the RV Resort Manager and/or Sales Manager and enters prospect information into the property management/reservation system.
• Obtains approvals on prospective resident applications; tracks all approvals and denials.
• Assists prospective residents by checking the status of Sun Homes inventory, reviewing home listings, showing homes, and assisting with rental applications.
• Reviews and codes invoices and other payables and submits to manager approval.
• Checks guests in and out for their reservations.
• Other duties as assigned.

• High School Diploma or GED.
• 2 years of administrative experience.
• 6 months of experience using property management and/or reservation systems (preferred).
• 6 months of hotel or resort front desk experience (preferred).
• Strong customer service skills.
• Excellent telephone skills.
• Good problem solving skills.
• Professional appearance.
• Intermediate to advanced computer proficiency (Microsoft Office Suite, email, internet, data entry).
• Valid driver's license.

• Comprehensive Medical and Prescription coverage.
• Comprehensive Dental Plan.
• Vision Plan.
• Voluntary Health and Dependent Care Reimbursement Accounts.
• Life and Accidental Death and Dismemberment Insurance.
• Short and Long-Term Disability Coverage.
• 401(k) Plan with Sun matching contribution.
• Daily Pay.
• Paid Parental Leave.
• Employee Assistance Program.
• Identity Theft Insurance.
• Legal Assistance Plan.
• Pet Insurance.
• Tuition Reimbursement program.
• Vacation RV Site Discounts.
• Team Member Perks & Discounts.
• Paid Time Off with ten holidays, vacation, personal, sick time, bereavement, and pay for jury duty.

Compensation: $16 per hour.