Dispensary Associate

Responsibilities

• Provide exceptional customer service to customers, guests, and coworkers.
• Provide empathy and compassion to patients.
• Assist Managers and Shift Supervisors with returns in accordance with company policy.
• Prepare and process patient orders in a timely and efficient manner.
• Follow Trulieve Policies and Procedures.
• Work directly with the leader on duty to enhance the customer experience.
• Assist customers with any product or device issues.
• Document customer issues and concerns on the customer's profile.
• Maintain a clean and well-stocked workstation throughout the shift.

• High-school diploma or equivalent
• Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV)
• Prior experience, preferably in retail and/or customer service area is a plus
• Must have prior cash handling experience
• Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff
• Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
• Must be able to interact with customers and team members respectfully and politely.
• Must possess the mental and physical capacities necessary to perform the job duties.
• Must be able to pass a comprehensive background check.

Demonstrates exceptional customer service skills, with a focus on empathy and compassion towards patients. Proficient in cash handling and maintaining compliance with company policies and procedures.

• Customer Service
• Cash Handling
• Interpersonal Skills
• Communication Skills
• Retail Experience

• Cash Handling
• Order Processing
• Documentation

• Empathy
• Compassion
• Professionalism
• Respectful Interaction

• Customer Experience
• Retail
• Trulieve Policies
• Patient Orders