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Guest Experience Lead - AI-Driven Hospitality
Job in
Davenport, Polk County, Florida, 33837, USA
Listed on 2026-07-24
Listing for:
Valid8 Financial, Inc.
Full Time
position Listed on 2026-07-24
Job specializations:
-
Entertainment & Gaming
Customer Service Rep, Event Management & Planning
Job Description & How to Apply Below
Homes by Villatel is hiring a Guest Experience Manager to lead a remote-first team delivering five-star guest service through calls, chats, and AI agent interactions. You will design processes, coach staff, and optimize escalation handling, ensuring seamless group arrivals and cross-department collaboration.
Minimum 5 years in hospitality leadership, with a track record of process improvements and strong analytical communication.
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