General Manager

The General Manager – Homes by Villatel is the senior operational leader for Villatel’s Davenport-based portfolio of 110 luxury vacation rental homes, with full ownership of daily operations, site performance, and team leadership. This role directs all back-of-house functions — Maintenance, Housekeeping, Guest Experience, and Dispatch — while coordinating with shared services including Purchasing, Human Resources, and Accounting. The General Manager is accountable for financial performance, operational standards, and the guest-ready condition of every home in the portfolio, and serves as a polished, owner-facing representative of the Homes by Villatel brand.

The General Manager leads through an established on-site leadership team — including operations, maintenance, guest experience, and dispatch leadership — and is responsible for developing that team. This is a growth-mandate position: under the direction of the Head of Operations, the General Manager will lead the operational scaling required to support significant growth to the portfolio within the first year — ensuring every newly signed home is staffed, provisioned, and guest-ready s is a high-accountability role requiring exceptional financial acumen, time management, prioritization, and the executive maturity to represent the company credibly to homeowners.

• Site Ownership: Own the daily operation of the Davenport portfolio end to end, leading through the site’s operations, maintenance, guest experience, and dispatch leadership. Every operational decision, outcome, and standard at the site is ultimately the General Manager’s responsibility.
• Operational Standards: Ensure every home meets Homes by Villatel’s guest-ready standards at all times, holding department leaders accountable for inspection quality, turn execution, and ticket resolution timelines.
• Reputation & Review Performance: Take an active role in guest review scores, review response management, and service recovery, owning the site’s outward-facing service performance.
• Preventative Maintenance & Asset Preservation: Work side by side with the Maintenance Manager to build and mature the preventative maintenance program, protecting the long-term condition of every home and coordinating capital and refresh needs with Asset Management.
• Policy & Process Development: Own the development, enforcement, and continuous improvement of site-level policies and SOPs; new policies and material policy changes are presented to the Head of Operations for review prior to implementation.
• Reporting & Systems Discipline: Own the accuracy and completeness of daily operational reporting, and ensure the site runs fully on its systems — accurate work order management, clean data, and complete technology adoption across all departments.
• Departmental Oversight: Directly lead the Maintenance, Housekeeping, Guest Experience, and Dispatch functions, setting priorities, removing obstacles, and driving accountability at the manager and lead level.
• Performance Management: Coach, develop, and formally manage the performance of department leaders; identify capability gaps early and address them through structured feedback and documentation in partnership with Human Resources.
• Culture & Standards: Model ownership, urgency, and hands on problem-solving; build a leadership team that operates proactively rather than reactively. This role is not a desk job.
• Engagement & Talent Pipeline: Drive team engagement, recognition, and retention across the site
• P&L Accountability: Own the site’s operating financial performance, including labor, overtime, supplies, and vendor spend; interpret monthly financials, explain variances, and present corrective action plans to…