Administrative Support Assistant

The Iowa Department of Health and Human Services (HHS), Division of Community Access, Bureau of Eligibility Determination is seeking an Administrative Support Assistant 1 to join our team.

This is a full-time opportunity in the Scott County office, Monday - Friday with work hours from 8:00 AM-4:30 PM.

New hires will start at the base salary of $16.24 hourly, $1,299.20 biweekly, $33,779.20 annually.

• Process incoming and outgoing mail, documents, and emails, including scanning, indexing, and uploading both paper and electronic mail.
• Copy, collate, scan, upload, and distribute documents for workers.
• Input information into various computer applications.
• Answer general questions and route calls coming in on multiple phone lines in a timely, professional, and courteous manner.
• Provide reception coverage, respond to questions, and route customers in a professional and courteous manner, including coverage in other county offices.
• File administrative materials, correspondence, and reports.
• Attend staff meetings and training sessions.
• Perform back-up responsibilities for all clerical staff or as assigned.

• Interact with employees and customers in a manner that is consistent with quality customer service delivery.
• Comprehend and adhere to confidentiality and security provisions.
• Prioritize tasks and time to meet established performance goals and critical deadlines.
• Work productively in a team environment.
• Navigate efficiently in a Windows environment and utilize Word, Excel, Outlook and other personal computer programs as necessary.
• Maintain high attendance and report to work on time.
• Use critical thinking skills, prioritize work, and work under pressure.
• Use independent judgement to make sound decisions, demonstrate integrity, confidentiality and a strong work ethic.
• Travel occasionally when it is necessary to cover absences/vacancies in other offices.

No specific education or work experience required.

Within a period of time after hire, as determined by the appointing authority, employees in this class may be required to type at least 40 WPM net as demonstrated by the completion of a typing examination.

• Health, Dental, and Vision Coverage:
  Health and dental insurance packages to keep you and your family healthy at a low cost with outstanding coverage.
• Paid Time Off:
  Time to recharge with paid time off, including vacation (96 hours/year to begin, increasing with years of service), sick leave (144 hours/year), and paid holidays (9 days/year).
• Retirement Plans:
  Participate in retirement plans such as IPERS (employees contribute 6.29% and the State of Iowa contributes 9.44%) as well as our Retirement Investors Club (RIC) and Employer Sponsored Retirement Plan (the State of Iowa matches dollar for dollar up to $75/month).
• Flexible Spending Accounts:
  Take advantage of flexible spending accounts for medical and dependent care expenses.
• Insurance Coverage:
  Benefit from life insurance and free long-term disability insurance for added peace of mind.
• Employee Assistance Program:
  Access resources and support through our Employee Assistance Program for personal and professional challenges.
• Employee Discount Programs:
  Enjoy discounts on a variety of goods and services through our employee discount programs.

Applicants will be required to complete a background check to be considered for this position.

HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa TDD).

The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

For more information, please visit (Use the "Apply for this Job" box below)..