Returns Clerk

Job Responsibilities

Manage external and internal email accounts

Generate and track claims within an internal software portal

Communicate with internal departments relating to returned / defective products

Evaluate returned items and place in proper stock

File claims with carriers when goods are damaged or lost

File for return authorizations to vendors

Coordinate with warehouse to return shipments to vendors

Track return shipments and coordinate with accounting ensuring credits are received

Set daily, weekly, and monthly tasks to manage claim progress

Update sales staff with progress and disposition of claims

Highly organized

Self-motivated

Good communicator

Computer literate

Problem-solving abilities

Information retention

Attendance/punctuality