Correspondence Representative-l; Medical Billing Mailing Operation; PFS; Onsite -Davenport, Iowa)

Employment Type: Full time Shift: Day Shift Description: POSITION PURPOSE

100% Work Onsite - Davenport, Iowa)

(Pay Range: $15.6222-$23.4334)

Performs the day-to-day correspondence activities within the Hospital and/or Medical Group revenue operations ($3-5B NPR) of a Patient Business Services (PBS) location. Serves as part of a team of correspondence colleagues at a PBS location responsible for sorting and distributing incoming correspondence, performing address updates, and scanning documents into the document imaging system. This position reports directly to a Manager.

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Collects, organizes and scans patient and insurance correspondence, insurance vouchers/explanation of benefits and other relevant documentation into Onbase or similar application based on the Health Ministry.
• Conducts appropriate indexing with PNC Correspondence into correct folders within Onbase or similar application, redacts and indexes correspondence to multiple accounts within OnBase as needed.
• Sorts and date-stamps all incoming correspondence (fax, email, postal mail), distributing correspondence to appropriate resources in a timely, accurate manner.
• Reviews all returned mail, researches and corrects the information (name and address) in the patient accounting system as appropriate. Updates the mailing envelope with the correct information and resubmits for mailing.
• Assists in large copy and mail productions. Sorts outgoing correspondence to ensure cost effective postage.
• Provides support for the Billing & Follow-Up teams by printing UB04's and sends medical records by Certified Mail.
• Unpacks and stocks supply orders that arrive to the Patient Business Service Center, keeps inventory on a routine basis regarding supplies and envelopes, follows appropriate process for reorder.
• May prepare special reports as directed by the manager to document billing and follow-up services (e.g., Incoming correspondence volume, returned mail status, document imaging status, etc.).
• May serve as relief support, if the work schedule or workload demands assistance to departmental personnel. May also be chosen to serve as a resource to train new employees. Cross training in various functions is expected to assist in the smooth delivery of departmental services.
• Other duties as needed and assigned by the manager.
• Maintains a working knowledge of applicable Federal, State, and local laws and regulations, Trinity Health's Organizational Integrity Program, Code of Conduct, as well as other policies and procedures in order to ensure adherence in a manner that reflects honest, ethical, and professional behavior.

• High school diploma and a minimum of one (1) year work experience within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing mailroom and document imaging functions or an equivalent combination of education and experience. Data entry skills (50-60 keystrokes per minutes).
• Excellent communication (verbal and writing) and organizational abilities. Interpersonal skills are necessary in dealing with internal and external customers. Accuracy, attentiveness to detail and time management skills.
• Basic understanding of Microsoft Office Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
• To successfully accomplish the essential job functions of this position, the incumbent will be required to work independently, read, write, and operate keyboard and telephone effectively.
• Must be comfortable operating in a collaborative, shared leadership environment.
• Must possess a personal presence that is…