Customer Service Representative

Description

Robert Half is hiring Customer Service Representative to support a growing Service Department for a well-respected Quad Cities organization. This role is ideal for someone who combines a friendly, customer-first approach with the confidence and composure needed to handle escalated service situations.

This position supports both external customers and internal service technicians and plays a key role in resolving issues, coordinating appointments, and ensuring a positive service experience.

Key Responsibilities

+ Handle a high volume of inbound and outbound customer calls

+ Support customers experiencing service issues and concerns, including escalated situations

+ De-escalate complaints calmly while working toward effective solutions

+ Schedule service appointments and fill last-minute openings due to cancellations

+ Communicate closely with internal service technicians to ensure appointments are fully prepared

+ Document detailed call notes in real time using CRM and scheduling systems

+ Utilize text messaging tools to communicate with customers as needed

How to Apply

Submit your application today or call our office at  to connect with one of our recruiters-Lydia, Christin, or Erin-who will be happy to answer your questions.

Requirements

What We're Looking For

+ Prior customer service experience, preferably in a service, retention, or call-based environment

+ Strong de-escalation and problem-solving skills

+ Ability to remain calm, professional, and solution-focused under pressure

+ Friendly, confident, and professional phone presence

+ Highly coachable with a willingness to learn new systems and processes

+ Strong multitasking and organizational skills

Talent Match®

Robert Half is the world's first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app ()  and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit  for more information.

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