Customer Service​/Front Desk Coordinator

Full-Time | In-Office | QC Custom Tees & More

At QC Custom Tees & More, we specialize in creating high-quality custom apparel and promotional products, making the process simple and stress-free for our customers. With over 15 years of growth and 100+ years of combined industry experience, we are dedicated to delivering exceptional customer service. Based in Iowa, we serve businesses, schools, and organizations nationwide with services such as screen printing, embroidery, promotional products, online stores, and on-site printing.

Our customer-first approach ensures a seamless experience from design to delivery, allowing clients to focus on what matters most to them.

This is a full-time, in-office customer service role.

• Answer phones and manage call-in orders
• Input orders from the sales team
• Track jobs from intake through completion
• Coordinate with sales, art, and production teams

This is not a sales closing role.

This is not a production role.

This is a communication, coordination, and customer experience role.

• Greet and assist walk-in customers professionally
• Answer inbound phone calls and respond to emails promptly
• Collect and confirm accurate order details (sizes, quantities, deadlines, artwork status)
• Enter orders into Printavo or CRM system
• Input sales-generated orders accurately and completely
• Provide customers with order updates
• Coordinate with design and production teams to ensure deadlines are met
• Track customer notes and documentation in CRM
• Ensure deposits, approvals, and required information are secured before production
• Help manage jobs from initial contact through final pickup

• 1–3 years of customer service, administrative, or front desk experience preferred
• Strong phone, email, and in-person communication skills
• Detail-oriented and highly organized
• Ability to multitask in a fast-paced environment
• Comfortable using CRM systems or order entry software
• Professional appearance and demeanor
• Reliable and punctual
• Experience in screen printing, embroidery, or custom apparel is a plus but not required.

We want someone who:

• Takes ownership of their responsibilities
• Communicates clearly and confidently
• Wants to grow within a small business

• Competitive hourly pay (based on experience)
• Performance-based bonus opportunities
• Growth opportunities within the company
• Fun, energetic work environment
• Company gatherings and team lunches

• Be part of a fast-growing company
• Work directly with leadership
• Gain experience in sales, operations, and production coordination
• Directly impact customer satisfaction and repeat business
• Learn how a successful custom apparel business operates

Please submit your resume along with a brief message explaining why you’d be a strong fit for this role to

We are looking to hire someone who wants to grow with us and contribute to building a long-term, high-quality customer experience