Customer Experience Agent (Customer Service) - Full Time - On-Site Position in Davenport, Iowa

Join Our Team:
Customer Experience Agent

Mid American Energy Company is looking for passionate individuals to join our Customer Experience team. If you're energized by helping others, thrive in a fast-paced environment, and want to be part of a company driving the future of energy, this is your moment.

Obsessively, Relentlessly At Your Service

It's not just a catchy phrase. It's the core of our company culture. It underscores our passion for our customers and communities we serve and defines our commitment to excellence.

As a Customer Experience Agent, you'll be the voice of Mid American—supporting residential customers with billing, service orders, credit inquiries, and emergency situations, dispatch our front-line crews and much more. You'll work in a collaborative, tech-enabled workspace and receive comprehensive training to help you succeed.

Through our corporate citizenship program, CARES, our business contributes to every facet of the communities we serve – through employee volunteers, partnerships with local organizations, donations and more. CARES stands for Community Enhancement, Arts and Culture, Environmental Respect, Education/STEM and Safety.

Your responsibilities include:

• Handling customer inquiries with empathy and efficiency
• Placing service and emergency orders using internal systems
• Resolving billing and credit questions
• Researching and following up on customer accounts
• Supporting team operations and taking on additional tasks as needed

Training & Schedule

We invest in your success from day one.

• Training: Monday–Friday, 8:30 AM–5:00 PM for approximately 18–20 weeks. Mandatory occasional overtime may be required during training.
• Post-Training Shifts: Assigned schedules vary and may include first or second shifts Monday–Friday between 7:00 AM–9:00 PM and Saturday between 7:00 AM–5:00 PM all assigned shifts are based on seniority and business needs.
• Note: All shifts are assigned based on seniority and business needs.
• Scheduling Requirements: Weekend, holiday, and on-call rotations are required.
• Holiday Scheduling: Holiday schedules are assigned based on seniority.
• Weekend Work: Employees are assigned a regular schedule that often includes a weekend day.
• Storm Support: May require working extended shifts of up to 12 hours during major storm events.

We believe in rewarding great work and supporting your growth:

• Competitive pay
• Comprehensive benefits (medical, dental, vision)
• 401(k) retirement savings plan
• Education reimbursement
• Career development opportunities
• Environmentally focused
• State-of-the-art training facilities
• Community engagement opportunities through volunteering with CARES
• Paid time off
• Employee assistance program

We're looking for candidates who are customer-focused, tech-savvy, and ready to grow.

Required:

• A completed high school diploma, GED or high school equivalency diploma, is required
• 12 months of customer service or service industry experience
• Strong communication and interpersonal skills
• Accurate keyboarding and basic Microsoft Outlook proficiency
• Analytical thinking and problem-solving ability
• Flexibility for varied shifts in a 24/7 environment
• Ability to remain seated in workstations for extended periods
• High attention to detail and multitasking skills

Additional Info

• Mid American Energy Company conducts and verifies qualifications are met through a pre-employment background check and drug screen
• Additionally, Mid American Energy Company is a drug-free workplace, and employees are subject to random drug screens.
• Employees must be able to perform the essential functions of the position, with or without an accommodation.
• Resume required with application
• All qualified applicants will receive consideration for employment without regard to race, color, religion or religious creed, age, national origin, ancestry, citizenship status (except as required by law), gender (including gender identity and expression), sex (including pregnancy), sexual orientation, genetic information, physical or mental disability, veteran or military status, familial or parental status, marital status or any other category protected by applicable local, state or U.S. federal law.