Customer Experience Agent (Customer Service) - Full Time - On-Site Position
Listed on 2026-08-19
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Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Call Center / Support, Bilingual
Join Our Team:
Customer Experience Agent
Location:
On-site in Davenport, Iowa Class
Start Date:
September 21, 2026
Mid American Energy Company is looking for passionate individuals to join our Customer Experience team. If you're energized by helping others, thrive in a fast-paced environment, and want to be part of a company driving the future of energy, this is your moment.
Obsessively, Relentlessly At Your Service
It's not just a catchy phrase. It's the core of our company culture. It underscores our passion for our customers and communities we serve and defines our commitment to excellence.
What You'll DoAs a Customer Experience Agent, you'll be the voice of Mid American - supporting residential customers with billing, service orders, credit inquiries, and emergency situations, dispatch our front-line crews and much more. You'll work in a collaborative, tech-enabled workspace and receive comprehensive training to help you succeed.
Through our corporate citizenship program, CARES, our business contributes to every facet of the communities we serve – through employee volunteers, partnerships with local organizations, donations and more. CARES stands for Community Enhancement, Arts and Culture, Environmental Respect, Education/STEM and Safety.
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