Customer Care Representative - Regional Omnichannel
Job in
Davenport, Scott County, Iowa, 52801, USA
Listed on 2026-09-11
Listing for:
MSC Industrial Supply
Full Time
position Listed on 2026-09-11
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Customer Success Management, Ecommerce -
Sales
Customer Success Management, Ecommerce
Job Description & How to Apply Below
Answers inbound sales and service customer calls and emails to process orders, troubleshoot issues, complete returns, collaborate with vendors to source products, make product recommendations and provide general web support with a focus on increasing sales through upselling;
Proficiency in MSC processes and applications relevant to the Regional Omnichannel role;
Uses systems such as MSC website, AS400, WebSOE, Salesforce, Oceana & Vendor Websites to identify and address needs;
Communicates customer concerns and makes recommendations to management for effective resolution;
Builds internal and external customer relationships to enhance satisfaction and improve quotes and sales opportunities
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