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Customer Service Representative
Job in
Davenport, Scott County, Iowa, 52800, USA
Listed on 2026-09-13
Listing for:
Beneficial Talent Source
Full Time
position Listed on 2026-09-13
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Bilingual
Job Description & How to Apply Below
- Become knowledgeable of the company products and understand each customer’s need to provide real, effective solutions and deliver exceptional customer service.
- Operate our computer-based systems to enter order entries quickly and accurately.
- Navigate 3 rd party, vendor, customer portals and databases.
- Respond to high-volume emails accurately and professionally
- Collaborate with Purchasing, Accounting, returns and warehouse staff.
- Work closely with vendor partners to resolve order and product issues.
- Solve customer problems and find the best possible solutions.
- Communicate professionally on the telephones with many customers and sales representatives.
- Maintain customer relations through timely services.
- Assist Incentive’s Sales Team with various account management activities.
- Proficient in Microsoft Office Products
- 1+ years’ experience in Customer Service
- Knowledgeable with composing emails to customers professionally
- Organized with attention to detail
- Able to handle deadlines in a timely manner
- Ability to work within a team
- Demonstrates the ability to take initiative and problem solve
- Reliable attendance and work history
- Effective verbal and written communication skills
- Ability to prioritize and manage multiple assignments
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