Digital Product Engineer II

Overview

Rapid innovator. A creator. You delight in tackling conceptual challenges and taking them all the way through prototyping to launch. You believe that speed and quality are not conflicting; that you can achieve both at the same time. You are analytical and can dissect complex data to make informed design decisions. You understand how your technical contributions will influence the viability of future products.

Naturally curious. You are not satisfied with the “status quo”. You love learning how things work and you’re always looking for ways to innovate. You look for ways to add value beyond the basic requirements. You enjoy testing different concepts and strategies and tracking the results.

Agile learner. You thrive on applying your knowledge and learning new technologies. You don’t believe in one-size-fits-all solutions. You adapt easily to meet the pace of a rapidly evolving research, development, and testing environment.

Passionately customer-centric. You thrive on delighting customers. You feel ownership over everything you do. You are persistent and innovate to overcome challenges caused by the complex industrial environment and various interlocking standards. You pride yourself on efficient monitoring, strong documentation, and proper test coverage.

Broad-thinking. In addition to having an intimate knowledge of core engineering fields, you understand how all the pieces fit together into integrated systems, and how they impact performance.

Urgently meticulous. You have high attention to detail and take pride in high quality, error-free work. You understand the urgency around meeting deadlines and schedules. You identify and focus on the key few things that bring the most value to the organization.

Team player. You believe that you can achieve more on a team — that the whole is greater than the sum of its parts. You rely on others  candid feedback for continuous improvement. No matter what you are working on, the other members of the team can depend on the quality of your work.

Under the direction of the Product & Field Application Engineering Team Lead, the Digital Product Engineer II is responsible for ensuring the long-term, full life-cycle technical success of digital products (including software), both at customer sites and in the Grace factory.

This list of duties and responsibilities is not all inclusive and may be expanded to include other duties and responsibilities as management may deem necessary.

• Work with the engineering team to evaluate, design, and test digital products, including software. Assist in certification efforts (UL, ATEX, IECEX, SIL, FCC/IC) related to new product innovation. (Product Engineering)
• Work with the product and engineering teams to ensure the long-term technical reliability of Grace Technologies digital products and software. Work with product, engineering, design, quality, and production teams to ensure that all digital products, new or revised, are fully tested. Investigate and resolve digital product design issues both before and after release. (Product Reliability)
• Identify, prioritize, and help resolve customer-facing digital product issues that escalate via RMA, support ticket, etc. Own closure of assigned support tickets. Provide remote or on-site application support and installation oversight for customers when needed. (Product Support)
• Develop and maintain deep technical knowledge of the company’s digital product line. Assist the product team in delivering successful new digital and software product introductions including specification creation and design review. Build the documentation required for shipping product. Identify product documentation deficiencies and work with marketing team to generate missing content. Help ensure the continued maintenance of a technical library for customer support.
  
  (Technical Documentation)
• Work with customers to assess their needs, engineer solutions, explain product offerings, and develop formal quotes / pricing proposals for technical sales opportunities. Represent Grace Technologies and engage with customers and vendors at assigned trade shows and other events. (Product Sales Support)
• Assist the product, embedded systems, and software teams in developing technical scopes and estimating timelines for projects. Work efficiently to meet deadlines and help ensure overall product project success. (Project Management)

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily and be a team player through collaboration and keeping a positive and enthusiastic attitude. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

• Bachelor s degree in electrical engineering, computer engineering, or related field.
• Basic understanding of…