Director, Consult Partner - Digital Workplace Services, Manufacturing and Engineering

Who We Are

At Kyndryl, we design, build, manage and modernize the mission‑critical technology systems that the world depends on every day. We are always moving forward – pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, customers and communities.

Kyndryl Consult is the fastest growing business within the organization and instrumental to the company’s strategic growth objectives. You will play a key leadership role across multi‑disciplinary teams, guiding them through complex consulting engagements and be responsible for creating and positioning strategic change agendas within Kyndryl's largest accounts across the C‑suite. You will drive profitable growth by leveraging our comprehensive capabilities to build strong client relationships, lead your team to success and cultivate relationships with CXO‑level clients.

This role focuses on delivering digital modernization through Digital Workplace Services (DWS), helping Kyndryl’s M&E clientele enhance their internal employee experience, workforce agility, collaboration and overall digital experience. The position demands a strong presence, industry expertise and the ability to foster talent development and innovation within the organization.

• Drive significant financial outcomes through signings and revenue targets
• Ensure sustained growth and profitability, managing margin expectations and backlog growth
• Support the identification, pursuit and conversion of a pipeline of business development opportunities
• Undertake scoping and fee negotiation on engagements while maintaining profitability and understanding and containing risk
• Apply consultative judgment to accurately scope work, negotiate fees and draft Statements of Work (SOWs) that align with client needs and enable rapid delivery
• Leverage a proven track record of consulting and selling digital workplace services, managing large client portfolios and driving revenue growth

• Build and maintain deep relationships with client CXOs and be seen as the go‑to person and a trusted advisor by senior executives
• Lead C‑level client interactions and consulting initiatives, deliverables and outputs of a deal engagement
• Demonstrate credibility and experience to advise and deliver on complex consulting engagements
• Enhance client satisfaction, as measured by Net Promoter Score (NPS) and new relationship development; secure client references
• Demonstrate a deep understanding of discovery, design and deployment processes to guide clients through digital workplace transformations
• Anticipate and articulate future challenges in digital workplace services, including those driven by Copilot, agentic AI and evolving office models, to position Kyndryl as a strategic partner
• Bring consulting experience—preferably in the Technology, Media and Telecommunications space—to tailor engagements that resonate with industry‑specific needs and priorities

• Achieve individual and team utilization targets
• Lead the design of complex engagements and take responsibility for oversight of delivery, ensuring high performance and customer satisfaction leadership, management and people development
• Lead by example; foster a culture of continuous personal and professional development and challenge our people to be curious, innovative and supportive for each other while ensuring all outcomes are commercially focused, value‑adding and effectively executed

• Drive Kyndryl’s delivery capability with new and existing clients by leading DWS‑focused transformation programs, services and implementations centered on Collaboration, Virtualization, Contact Center, Employee Experience and related DWS offerings
• Utilize industry and technology expertise to shape and drive the company’s strategic initiatives
• Align with Kyndryl’s strategic vision and contribute to its execution
• Drive external eminence and innovation, establishing a strong personal and organizational brand in the industry
• Proactively develop thought leadership and intellectual capital

You’re good at what you do and possess the required experience to…