ServiceNow Business Architect; Sr Mgr

The Service Now Technical Architect is a senior expert responsible for the end-to-end architectural vision, design, and governance of the Service Now platform, associated business processes, and the technical architecture. This role is pivotal in the effort to translate complex business requirements into scalable, secure, and future‑ready Service Now solutions. The architect leads architectural strategy, ensures platform alignment with enterprise processes and IT standards, and acts as a trusted Service Now advisor to executives and stakeholders.

As a Service Now Solutions Architecture on the Internal Services team, you will be responsible for...

• Define and communicate the architectural roadmap for Service Now, ensuring alignment with business and IT strategy.
• Assess technical issues and raise Architectural Decisions, evaluation of solutioning options, and set agreement on recommended solution.
• Evaluate emerging Service Now capabilities and industry trends to inform platform evolution.
• Collaborate with the Agile teams within their platform or product teams to elaborate the solution, validate technology assumptions, evaluate implementation alternatives and converge on the final solution.
• Establish and enforce architectural guidelines, best practices, and governance frameworks across the platform.
• Guide developers, administrators, and solution architects in technical design, development, and integration.
• Drive solution architecture in strong collaboration with technical architects for the different capability, process and project teams involved in the development of consistent and secure solutions.
• Ensure all parts of the capability/product requirements are correctly incorporated into the technical design of services.
• Assist with the identification of overlapping projects or products for the same capabilities.
• Assist review of products and adjacent enterprise platforms, to ensure they’re following desired platform and business strategy.

• Ability to work independently and collaborate as part of a team.
• Effective written and verbal communication skills.
• Meticulous attention to detail and quality of work product.
• Ability to build and sustain professional relationships.
• Ability to lead projects or work streams.
• Ability to manage and prioritize multiple tasks in a fast‑paced and dynamic environment.
• Strong interpersonal skills and professional demeanor.
• Ability to meet deadlines.
• Ability to mentor and provide clear guidance to others.

The team

Deloitte's Internal Services professionals support the businesses, people, and operations that help the organization deliver measurable, lasting results. Spanning areas such as accounting, tax, legal, brand, design, human resources, information technology, and technology development, this team works across functions with a shared focus on enabling impact where it matters most.

• 10+ years of experience in Information Technology focusing on Service Now Development, Administration, and/or Architecture.
• 2+ years of recent experience working on enterprise Service Now Architecture including a deep understanding of modules, scripting, integrations, and platform capabilities.
• 2+ years of experience managing people and processes.
• Service Now Certified System Administrator and at least 1 additional Service Now Certification including but not limited to:
  Service Now Certified Master Architect or Service Now Certified Technical Architect.
• Bachelor's degree and/or equivalent relevant professional work experience.
• Ability to travel 10%, on average, based on the work you do.
• Limited immigration sponsorship may be available.

• Master's degree in Computer Science, Information Systems, Engineering, or Business Administration.
• Service Now certification or equivalent enterprise platform certification.
• Experience with cloud platforms such as Amazon Web Services, Microsoft Azure, or Google Cloud Platform.
• Experience with enterprise application integrations using application programming interfaces, middleware, or event‑driven architecture.
• Experience supporting architecture governance or platform modernization programs…