A​/V Technician

pay

$21.50 - $25.50 per hour

$21.50 - $25.50 / hour (including premium pay) and 40 hours of paid time off upon hire

audio video technicians are integral members of the organization’s community as they work to support the elite casino resorts mission and vision. They provide services necessary for a high-quality technology experience. Audio video technicians are expected to adhere to ethical standards of professional conduct and act in a manner consistent with the organization’s code of business ethics including but not limited to maintaining confidentiality, excellence, integrity, respect, responsibility, and trustworthiness.

the audio video technician i role is a front line, customer facing position. This role is primarily responsible for event technology delivery including: entitlement administration, event service and support, event equipment, event maintenance, event and organization audio, and event and organization video equipment including deployment, service, and delivery, computer and peripheral equipment deployment as required by events or technology departmental helpdesk requests, as well as events problem resolution.

technology manager of audio video engineering

technology

• entitlement services – administers password resets as needed.
• procurement –gather information from end user opportunities and evaluate their job requirements or the requirements of an event or future events to determine hardware, software, or system functional specifications, design a solution, and propose to leadership. Assist teammates with inventory control, asset disposal, shipping and receiving.
• equipment deployment – deploy telephone, computing, and peripherals by assisting teammates deploy system images in support of events, organization projects, and in collaboration with bridging on-call support. Configure replacement telephones for the organization as needed. Assist with cable patch management in data rooms under supervision.
• patch management – assist with patch management of audio video systems by collaborating with teammates creating, testing, and deploying security and software version updates to company audio video assets, troubleshooting and remediating any issues or concerns while maintaining the appropriate priority, and the following the escalation process.
• ticket handling and helpdesk– assist end users with break/ fix troubleshooting, equipment moves, and recurring compliance related responsibilities based on priority and document key findings/developed solutions with an emphasis on event / beo requests for service and support. Answer department helpdesk telephones on 1st ring. Triage incoming calls for assistance, while creating a helpdesk ticket. Escalate, hand – off, or transfer trouble calls outside ability, training, or experience to the appropriate department resource according to technology department procedures.
• on call duties – participate in the after-hours on-call process by bridging the gap when engineering team members are no longer onsite and audio video team members are onsite to transfer inbound helpdesk calls received to on-call support team member, report system alarms, respond to critical end user technical needs in collaboration with engineering team member on-call and work with engineering teammate to remediate business impacting events.
• monitoring – actively monitor company audio video technology assets by watching monitoring tools and respond when thresholds are exceeded to rectify the root cause. This task will be in collaboration with engineering teammates.
• compliance auditing – assist with regular and ongoing compliance audit review related to audio video technician job requirements including but not limited to entitlement review, log evaluation, security events, and evaluate the results to determine and document compliance status.
• enterprise printing – support the enterprise workgroup/desktop printer and multi-function (print, copy, scan, fax) fleet configuration and by working with engineering teammates to maintain the necessary supplies, maintenance kits, and problem resolution
• move add change – apply…