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IT Service Desk Analyst — Calm, Quick Tech Support
Job in
Davenport, Scott County, Iowa, 52800, USA
Listed on 2026-07-21
Listing for:
Solutions Management Group
Full Time
position Listed on 2026-07-21
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support
Job Description & How to Apply Below
Solutions Management Group seeks a Service Desk Analyst to provide first level technical support to staff and faculty for the Eastern Iowa Community College campus in Davenport, IA. The role requires strong customer service and solid knowledge of Windows 7/10 and Office 2016, with an emphasis on timely, accurate incident logging and resolution.
Responsibilities include adhering to service level agreements, promoting self-service, and collaborating with Technology Services to ensure consistent
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