Parts Counter & Delivery Driver

Overview

Ascendance Truck Centers is one of the region's premier Commercial Truck Sales & Leasing Dealerships. Our team enjoys a strong culture, comprehensive benefits, and opportunities for long-term career growth. We are committed to helping employees develop professionally while delivering exceptional service to our customers.

The Parts Counter Sales Representative/Delivery Driver is responsible for supporting parts sales operations while ensuring timely and accurate delivery and pickup of parts and equipment. This position serves as a key link between customers, service technicians, vendors, and the parts department by providing exceptional customer service, managing inventory transactions, processing orders, and coordinating deliveries.

• Great Culture & Team Environment
• Long-Term Career Advancement Opportunities
• Paid Training
• Medical, Dental, and Vision Insurance
• Health Savings Account (HSA)
• Health Reimbursement Account (HRA)
• Company-Paid Life, Accident, and Disability Insurance
• 401(k) with Company Match
• Paid Time Off
• Paid Holidays
• Paid Parental Leave

• Assist retail, wholesale, and internal customers in selecting and purchasing parts in a friendly, professional, and efficient manner.
• Answer incoming phone calls and provide parts pricing, availability, and product information.
• Promote companion products and applicable specials to maximize customer satisfaction and sales opportunities.
• Pull, fill, and process parts orders for customer pickup, service department needs, and deliveries.
• Receive payments, obtain credit authorizations, and ensure all sales documentation is complete and accurate.
• Process returns and credits according to company procedures.
• Follow up on backorders and special-order parts and communicate status updates to customers and internal departments.
• Maintain accurate records of repair orders, invoices, special orders, and inventory transactions.
• Assist with inventory replenishment, stocking, and inventory control activities.
• Support outside sales representatives with order fulfillment and customer requests.

• Deliver parts and equipment to customers, vendors, satellite locations, and wholesale accounts.
• Pick up parts and supplies from vendors and suppliers as needed.
• Verify deliveries against invoices and collect payments when required.
• Maintain accurate delivery and pickup logs, including recipient signatures.
• Coordinate delivery schedules with the Parts Manager and shipping/receiving personnel.
• Load and unload delivery vehicles safely and efficiently.
• Assist with receiving stock orders and expediting incoming inventory.
• Ensure timely distribution of parts to service technicians and customers.

• Receive, stock, label, and organize incoming inventory.
• Notify management of out-of-stock items, critical inventory shortages, and urgent customer requirements.
• Assist in maintaining inventory accuracy and lost-sales tracking initiatives.
• Keep parts counters, stockroom areas, delivery vehicles, and work spaces clean, organized, and professional.
• Participate in training programs and stay current on product updates and industry knowledge.
• Maintain a professional appearance and represent the dealership positively at all times.

• High school diploma or GED required.
• Two or more years of experience in parts sales, inventory management, delivery operations, or a related field preferred.
• Valid driver's license with an insurable driving record required.
• Ability to read and interpret safety procedures, operating instructions, and business documents.
• Strong customer service, communication, and organizational skills.
• Ability to work effectively in a fast-paced…