Copier Service Technician

Join Infomax Office Systems as a Copier Service Technician and play a vital role in delivering top‑class, customer‑facing technical service across Eastern Iowa.

As a Service Technician you will provide on‑site troubleshooting and maintenance for printed‑media equipment from premier manufacturers such as Canon, Kyocera and Lexmark. The position includes company vehicle and cell phone, along with a competitive compensation package that features incentive‑based bonuses and potential annual Presidents Club travel. Ideal candidates will be located in Davenport, Iowa City or surrounding areas.

• Communicate with customers to identify issues and other areas of concern
• Travel to customer locations to provide timely trouble‑shooting and resolution, which may include basic networking tasks such as driver installation, IP updating, and scanning/document management
• Properly service and maintain equipment to manufacturers’ specifications to meet and exceed customer expectations
• Accurately document results and essential information related to each service call
• Stock and maintain optimal parts inventory on‑hand for efficient service performance

• Associate degree in an electronic/mechanical field or equivalent work experience
• Above average computer skills, including website navigation, technical publication review, data entry, and Microsoft Office
• Experience working with copiers and/or networks preferred

• Friendly, courteous, and positive attitude
• Customer‑centric listener who provides excellent service and can de‑escalate issues
• Problem‑solving mindset with critical‑thinking skills
• Well organized, detail‑oriented, and accurate
• Self‑motivated to drive results with minimal in‑person supervision
• Willing and able to learn new technology and products

Infomax Office Systems is a 3rd‑generation family‑owned Iowa business founded in 1958. We are a fast‑growing provider of data and print solutions from industry‑leading manufacturers such as Canon, Kyocera, Lexmark, HP and others. Our portfolio also includes Managed IT (both on‑premise and cloud), hosted phone systems, and document management solutions. We are committed to your success with a comprehensive benefits package that includes paid time off, medical, dental, vision, 401(k), training, and opportunities for internal growth.

• Seniority level:
  Entry level
• Employment type:
  
  Full‑time
• Job function:
  Information Technology
• Industries:
  Retail Office Equipment

$50,000.00 – $ (based on experience)