Field Service Manager

* Directly hires, manages, trains and develops cryogenic staff. Responsible for the continuous learning and knowledge maintenance of the Cryogenic Technicians.
* Manages all assets, manpower, and vendor relationships associated with the equipment and services needed to support the Region’s bulk and micro bulk business.
* In conjunction with the field sales team, responds to customer operational issues and evaluates customer’s Bulk processes providing needed training for improvement/optimization.
* Leads and/or assists with managing the scheduling of installations at customer sites and Airgas facilities.
* Develops and submits schematics/layouts based on site surveys and cost estimates for tank installations planning for all resource and equipment needs.
* Responsible for the execution of the schematics including the development of process flow and piping & instrumentation diagrams (P&).
* Provides oversight on cryogenic system installs, removals, and service work as needed.
* Monitors cryogenic system preventive maintenance scheduling and completion.
* Requests painting of field assets as requested / required.
* Responsible for meeting all safety standards and initiatives regarding the installation and service of cryogenic systems complying with company guidelines and procedures as well as government regulations.
* Additional duties and projects as may be assigned.
* A minimum of 5 years of technical experience in the industrial operations management to include demonstrated experience working in a leadership position. In lieu of specific industry experience, may accept an equivalent combination of education and experience.
* Intermediate knowledge of Microsoft Office applications (Word, Excel, and Outlook).
* Strong analytical skills and a thorough understanding of how to leverage metrics and related tools to improve production efficiency and effectiveness.
* Mechanical aptitude.
* Excellent oral and written communication skills. Communication skills that ensure a smooth flow of information between self and others through clear speaking and writing, encouragement of open expression of ideas, and effective listening.
* Ability to work with a wide variety of people with different personalities and backgrounds.
* Ability to develop, read, and comprehend complex schematics.
* Ability to work flexible schedule to meet management requirements and customer expectations.
* Demonstrated math skills to include the ability to add, subtract, multiply, and divide in all units of measure using whole numbers, fractions and decimals. Ability to compute rate, ratios, and percent.
* Self-starter; self-motivated; well organized; ability to work independently and under some pressure to meet deadlines.
* Detail oriented with the ability to complete handwritten compliance documentation neatly and accurately.
* Demonstrated dedication to product quality and customer satisfaction.
* Must be able to safely drive a forklift.
* May be required to lift and/or move up to 60 pounds and move up to 125 pounds with the aid of material handling equipment.
* Requires both indoor & outdoor environments in various seasonal weather conditions. Must be able to work in temperatures ranging from
-10 to over 100 degrees.
* Frequent regional travel (25% to 50% of the work time) occasionally requiring overnight travel.
* Requires a current driver’s license, minimum liability insurance as required by state of vehicle registration.
* Workspace is one that contains moving parts mechanical parts and risk of electrical shock.
* Job requires visitation to various Airgas and customer sites, which have varying environments/conditions, layouts, and accessibility. Environment may contain loud noises and/or odors that may last for an extended period of time or on a continual basis.
* Bachelor’s degree in Engineering, Chemistry or science related degree field strongly preferred.
* Prefer prior industry experience in gas, compressed/welding gases, or related industrial setting and/or prior cryogenic maintenance and installation experience.
* Prior experience utilizing SAP preferred.

Airgas, an Air Liquide company, is a leading U.S. supplier of industrial, medical and specialty…