Marketing & Operations Manager; Experiential Brand Leadership

Company:
Chick-fil-A Davenport

At Chick-fil-A Davenport, marketing doesn’t live behind a desk, it lives on the floor, in the community, in our team, and in the guest experience. Owner/Operator Jeremy Tatman is passionate about developing people in their unique strengths and gifts. When you join our team, you’re stepping into a culture that genuinely cares for one another, serves guests with intention, and invests deeply in the Davenport community through our non-profit, Lives of Legacy.

We’re proud to be an Iowa Works Participant and part of the fastest-growing Quick Service Restaurant brand in the nation.

Why Chick-fil-A?

Chick-fil-A is consistently recognized for excellence and impact, including:

• Highest customer satisfaction scores for 10 consecutive years
• Forbes:
  Best Customer Service (2025), Customer Experience All Stars (2024)
• America’s Dream Employers (2025)
• Best Brands for Social Impact (2023)
• Best Employers for Women (2023)
• $191M+ awarded in team member scholarships since 1973

The Opportunity

We’re looking for a Marketing & Operations Leader who wants to build a brand through real-world execution. This is not a desk-based marketing role. Instead, you’ll:

• Spend ~15 hours per week focused on marketing strategy, brand storytelling, community partnerships, and social media
• Spend the majority of your time leading alongside our team in restaurant operations, because that’s where brand, culture, and guest experience actually come to life
• If you’re energized by live environments, people leadership, and hands-on execution, this role offers a rare chance to own how a nationally respected brand shows up locally, every day.
• No restaurant experience? No problem. If you’ve led teams, worked in hospitality or customer-facing environments, or executed events, promotions, or community initiatives, we’ll train you in Chick-fil-A’s proven systems.

What You’ll Own

Brand & Marketing Execution:

• Shape and execute local brand strategy and storytelling
• Build relationships with schools, businesses, nonprofits, and community groups
• Lead social media and Chick-fil-A App engagement
• Plan and execute in-store events, promotions, and product launches
• Manage a monthly community donation budget and outreach initiatives

Operations & Leadership:

• Lead and develop restaurant teams in day-to-day operations through hands-on modeling, coaching, and mentoring
• Partner with catering teams to grow outside sales
• Drive inside sales through suggestive ordering and guest engagement
• Collaborate with department leaders to improve overall restaurant performance
• Attend weekly leadership meetings and help set cross-functional goals

Who Thrives in This Role

This role is a strong fit if you:

• Want to own real brand impact, not just campaign ideas
• Enjoy being on your feet, leading people, and executing in real time
• See operations as a platform for marketing, not a distraction from it
• Care deeply about community, culture, and developing others

Background Profile:

• 2+ years in marketing, promotions, fundraising, or community engagement
• Experience in hospitality, events, or customer-facing roles
• Strong leadership, communication, and organizational skills
• Creative, results-driven, and people-oriented
• Experience with brand identity, positioning, or awareness campaigns
• Bachelor’s degree preferred
• Willingness to work in both marketing and restaurant operations

We Value & Invest in Our Team

• Health insurance with employer contribution
• Paid vacation
• 401(k) with employer match
• Paid maternity leave
• Tuition assistance & scholarships
• Tuition discounts at 100+ colleges
• Free gym membership
• Onsite chaplains
• Proven leadership development & career paths
• Overtime available
• Never work Sundays

If you’re excited about building a brand through people, operations, and community impact, we can t wait to meet you. Apply today and our team will follow up quickly.