RN-Patient Flow Coordinator Registered Nurse

Patient Logistics RN

At Mercy One, health care is more than just a doctor's visit or a place to go when you're in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well. Mercy One Genesis serves a 17-county bi-state region of the Quad Cities (Davenport and Bettendorf, Iowa, and Rock Island and Moline, Ill.)

metropolitan area and the surrounding communities of Eastern Iowa and Western Illinois. But when it comes to clinical capabilities and quality, we exceed those geographical limits. We have earned distinction as a two-time national Top 15 Health System, and recognition for being in the top 1 percent in the nation for patient safety.

Position Title:

Coord, Patient Flow Department:
Regional Referral Center

Onsite at Mercy One Genesis Davenport East campus!

Schedule:

• 32 hours per week, night shift )
• Every other weekend and holiday rotation

POSITION PURPOSE

The Patient Logistics RN serves as the primary clinical coordinator for complex patient transitions across the healthcare continuum. This role manages inter-facility transfers by integrating advanced clinical assessment, situational awareness, and real-time decision-making to ensure patients are placed at the appropriate level of care in a timely and safe manner. Acting as the first clinical point of contact for referring hospitals, providers, and healthcare facilities, the RN evaluates patient acuity, determines appropriate clinical pathways, and anticipates potential risks during transfer or transport.

The Patient Logistics RN functions as a critical communication hub—linking referring providers, accepting clinicians, receiving units, transport teams, and family members—to ensure accurate, comprehensive, and clinically relevant information flows between all parties. This role requires strong clinical judgment, rapid prioritization skills, and the ability to navigate bed capacity constraints, operational limitations, and emergent care needs.

Through diligent attention to regulatory requirements, specifically EMTALA and other transfer-related standards, the Patient Logistics RN upholds patient safety, compliance, and continuity of care. By optimizing resources, advocating for patients, and facilitating efficient transitions, this role significantly influences patient outcomes, throughput performance, and overall healthcare system efficiency.

ESSENTIAL FUNCTIONS

• Knows, understands, incorporates, and demonstrates the Trinity Health Mission, Vision, and Values in behaviors, practices, and decisions.
• Facilitates and coordinates patient transfers between healthcare facilities, departments, and units to ensure timely, safe, and appropriate transitions of care.
• Performs rapid clinical assessments of transfer requests to determine patient acuity, appropriate level of care, and required service line support.
• Communicates clearly and professionally with physicians, nurses, transport teams, and staff at sending and receiving facilities to ensure complete and accurate clinical information exchange.
• Manages multiple, concurrent phone interactions and prioritizes tasks effectively to minimize delays in patient movement.
• Documents all transfer-related information accurately and thoroughly in electronic health records and transfer management systems, ensuring regulatory and EMTALA compliance.
• Coordinates transportation arrangements, including ground and air medical transport, ensuring appropriate crew level, equipment needs, and patient safety considerations.
• Monitors real-time bed availability and collaborates closely with bed management and operational teams to optimize placement and throughput.
• Serves as a clinical resource to internal and external stakeholders regarding transfer processes, level-of-care determinations, and clinical appropriateness.
• Participates in performance improvement and quality initiatives that support safe, efficient, and patient-centered transfer operations.
• Demonstrates proficiency with emergency communication systems (e.g., PULSARA) and activates time-sensitive pathways for conditions such as STEMI, stroke, trauma, or ECMO.
• Anticipates operational or…