Retail Wireless Consultant

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They are brand ambassadors who create energy and excitement around our products and services, thrive in a fast-paced environment, and build meaningful connections with customers. They uncover customer needs, educate, demonstrate and recommend device and service solutions, and meet performance targets related to sales, customer experience, and quality of sale metrics.

• Serving and selling to customers, providing a best-in-class customer experience and building loyalty
• Consistently leveraging digital tools in interactions and onboarding
• Completing training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• Maximizing time on shift by learning about innovations in wireless and technology
• Partnering with T-Mobile employees across channels, including business and customer service

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience; retail experience preferred

• Customer Satisfaction:
  Passionate customer advocate who balances customer experience and performance goals
• Team Building:
  Willingness to work with peers and store leaders, share best practices, and resolve issues
• Retail Sales:
  Competitive drive and confidence in a fast-paced sales environment

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No

Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $19.00

Annualized Incentive Target: $9,360

Successful candidate's actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant.

Benefits include medical, dental and vision insurance, flexible spending accounts, 401(k), employee stock grants, employee stock purchase plan, paid time off, and up to 12 paid holidays per year. Parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, disability and life insurance options, and voluntary coverages. Eligible employees may also receive mobile service and home internet discounts, pet insurance, and commuter/transit programs.

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Never stop growing. T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions regarding employment are made without regard to protected characteristics. If you need reasonable accommodation during the application or interview process, please email Applic or call  This contact is for accommodations only.