Retail Wireless Consultant

Overview

At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees!

Mobile Experts (ME) work as part of a Retail Team of Experts to bring the T-Mobile brand to life. They live and breathe T-Mobile and are brand ambassadors who create energy and excitement around our products and services. They are obsessed with the connected world and thrive in a fast-paced environment, where technology innovations, customer needs and the Retail experience are continuously evolving.

They immerse themselves in meaningful connections with customers, and their ability to build new and deepen existing relationships is unmatched across the wireless industry. They re experts in uncovering our customers  needs and have a passion to educate, demonstrate and recommend device and service solutions. Mobile Experts do it the right way, meeting performance targets including sales, customer experience, and quality of sale metrics.

• Serving and selling to customers, while providing a best in class customer experience and building loyalty
• Consistently leverages digital tools in interactions and onboarding
• Completes training on T-Mobile in-store experience, new skills and processes, knowledge of systems and reference resources
• Makes the most of their time on shift, consistently seeking out information between customers, learning about innovations in wireless and technology
• Partners with T-Mobile employees across channels, including business and customer service

• High School Diploma/GED (Required)
• 6 months of customer service and/or sales experience, Retail environment preferred

• Customer Satisfaction:
  Passionate customer advocate with the desire to be yourself when connecting and having fun with our customers. Effective at balancing customer experience and performance goals. (Required)
• Team Building:
  Desire to be a part of the game-changing T-Mobile store team. Willingness to work alongside peers and store leaders, learning and sharing best practices, while serving customers and providing resolutions to issues. (Required)
• Retail Sales:
  Competitive drive and confidence to succeed in a fast-paced sales environment. (Required)

• At least 18 years of age
• Legally authorized to work in the United States

Travel Required (Yes/No):
No

DOT Regulated Position (Yes/No):
No
Safety Sensitive Position (Yes/No):
No

Hourly Base Pay: $19.00

Annualized Incentive Target: $9,360

Successful candidate’s actual incentive earnings vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives. And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.

At T-Mobile, our benefits exemplify the spirit of One Team, Together! A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. We cover medical, dental and vision insurance, a flexible spending account, 401(k), employee stock grants, employee stock purchase plan, paid time off and up to 12 paid holidays.

Benefits also include paid parental and family leave, family building benefits, back-up care, childcare subsidy, tuition assistance, college coaching, disability, AD&D, life, and long-term care insurance. Eligible employees can also receive mobile service & home internet discounts, pet insurance, and access to commuter and transit programs. To learn about T-Mobile’s benefits, see

Never stop growing! As part of the T-Mobile team, the Un-carrier doesn t have a corporate ladder–it s a jungle gym of possibilities. We love helping our employees grow in their careers, because the drive to aim high drives our business and culture forward. You’re unstoppable!

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other status or characteristic protected by law. If you need reasonable accommodation at any point in the application or interview process, please email Applic or call  This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non-accommodation related requests.