Service Associate

Position Overview

The Service Associate reports directly to the Operations Manager and is responsible for providing a welcoming, professional, and helpful experience to all members, guests and staff. They serve as the primary point of contact for inquiries, facilitate a smooth front‑desk operation, and maintain the cleanliness and organization of the front‑desk area.

• Greet members and guests with a friendly and professional attitude.
• Provide information about gym services, programs, and membership options.
• Address member inquiries, concerns, and complaints promptly and professionally.
• Check‑in members and guests using the gym’s management system.
• Oversee and manage check‑in alerts and notifications.
• Ensure the front desk area is clean, organized, and stocked with necessary supplies.
• Process payments for memberships, classes, and retail items.
• Follow safety protocols and procedures to ensure the well‑being of all gym members and staff.
• Monitor and manage inventory levels for coolers, beverages, and bar items, and track sales performance.
• Support a clean and well‑maintained facility by conducting gym walks, picking up trash, restocking supplies, and completing locker‑room and bathroom checks.

• Previous experience in customer service or a front‑desk role.
• Experience or strong interest in the fitness industry is a plus.
• Excellent interpersonal skills with a customer‑focused attitude.
• Ability to multitask and handle a fast‑paced environment.
• Proficiency in MS Office and familiarity with gym management software.
• Strong organizational and problem‑solving skills.
• Flexibility to work evenings, weekends, and holidays as required.
• Alignment with the organization’s core values.

• CPR certification required within 30 days of hire.
• Must attend all mandatory company trainings within 30 days of employment.
• Follow all current company policies and standard operating procedures, which may be updated or changed over time.
• Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public.
• Ability to bend routinely and repetitively to lift more than 40 lbs.
• Ability to access and operate company computer systems to prepare documents, enter data, and read reports from database or email system.

$15 – $16 USD

• Highly energetic and collaborative team.
• Management that cares about professional development.
• Free membership for employee and one family member.
• Discounted personal training, merchandise, including supplements.
• Employee referral program.
• Daily pay availability.
• Competitive pay plus vacation, holiday, and sick pay (based on tenure).
• Group health, dental, vision, supplemental life, and employee assistance program (based on eligibility).
• 401(k) with company matching (based on eligibility).
• Personal education growth options via Sophia Learning.

EōS Fitness is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, gender identity, sexual orientation, national origin, age, disability, or any other legally protected status.