Recovery Officer Case Manager

Job Description

As a Child Support Recovery Officer/Case Manager in the Davenport Child Support Program, you will manage an assigned caseload, perform complex case management, prioritize tasks and time to meet performance goals and critical deadlines. You will communicate with customers, community partners, human service agencies, employers, court clerks, and attorneys through phone, email and written correspondence to achieve the goals of the Child Support Program.

You will build strong working relationships with parents to help them overcome any reluctance to cooperate with Child Support Services and programs. Independently analyze a variety of complex case situations and legal scenarios to determine the appropriate action to establish, enforce, or modify support. Use Microsoft Office Programs (Excel, Word, Outlook) proficiently, and be willing to learn other computerized systems, including ICAR.

You must comprehend and adhere to all confidentiality provisions in the Code of Iowa.

• Independently analyze complex case situations and legal scenarios.
• Effectively communicate with customers via phone, email, and written correspondence.
• Build strong relationships with parents to ensure their success.
• Demonstrate critical thinking skills and prioritize tasks efficiently.
• Exercise positive conflict resolution by using active listening skills.
• Maintain extreme accuracy in all aspects of casework.
• Utilize excellent written and verbal communication skills.
• Adapt to work pressures and changing situations with ease.
• Work collaboratively in a team environment.

• Strong organizational skills and attention to detail.
• Proficiency in Microsoft Office and ability/willingness to learn new software.
• Familiarity with relevant laws, policies, and procedures.
• Ability to handle confidential information with discretion.

• Growing, diverse, and inclusive team environment.
• Convenient office location.
• Monday – Friday 8:00 am – 4:30 pm, with a hybrid work environment after full training period.
• Comprehensive benefits package including health, dental, and vision coverage; paid time off; retirement plans; flexible spending accounts; life and long‑term disability insurance; employee assistance program; and employee discount programs.

Applicants will be required to complete a background check to be considered for this position.

The State of Iowa is an EEO/AA Employer. HHS values those with “lived experience” and encourages adults who were fostered as youth, foster parents, and/or parents who were in the DHS system to apply. Minorities, women, persons with disabilities, and veterans are encouraged to apply (Hearing and Speech Impaired – Relay Iowa TDD).

The State of Iowa participates in E-Verify and complies with the federal Right to Work laws, which protect employees’ rights to work without being required to join a labor organization.

• Graduation from an accredited college or university with an associate’s degree in any field, and experience equal to one year of full‑time public contact work.
• A total of three years of education and/or full‑time experience, where thirty semester hours of accredited college or university coursework in any field equals one year of full‑time experience.
• Current, continuous experience in the state executive branch that includes eighteen months of full‑time public contact work.
• Current, continuous experience in the state executive branch that includes one year of full‑time work with Child Support Services.