Thrive Resource Navigator; Des Moines & Louisa Counties

What We Do

As one of Iowa's most trusted human services agencies, LSI has a legacy of serving children and families for more than 160 years. Our support department teams – Human Resources, Marketing, IT, Philanthropy and Church Relations, Finance, Payroll, Benefits, Facilities, Service Quality, and Site Management– use their expertise to ensure our direct care staff have the tools and resources they need to provide high‑quality care to the Iowans we are privileged to serve.

You can join us on our mission to provide hope and healing to Iowa families.

The Thrive Resource Navigator works directly with families participating in Thrive Iowa by providing assessment, support, advocacy, resource navigation, service coordination, care team facilitation, documentation, and follow‑up. The Navigator serves as the primary point of contact for assigned families and assists participants in identifying strengths, addressing barriers, accessing resources, completing applications, and improving stability across thirteen Social Determinants of Health domains.

The Thrive Resource Navigator works collaboratively with community providers, schools, health care systems, workforce organizations, child welfare professionals, public assistance systems, and other community partners to help families move from crisis toward long‑term stability, family preservation, and self‑sufficiency.

The Navigator uses Hope Hub with fidelity, completes closed‑loop referrals, responds to referrals within required time frames, completes reassessments every 30 days, and supports families through a strengths‑based, family‑centered, and culturally responsive approach.

Preferred:
Bachelor’s degree in Social Work, Human Services, Psychology, Counseling, Sociology, Education, Criminal Justice, Public Health, or related field.

Required:

Associate’s degree and relevant experience in human services, family support services, case management, community‑based services, or equivalent combination of education and experience as approved by HR. In addition, the Thrive Resource Navigator will demonstrate competency in the following areas:

Able to use technology that is necessary to perform job responsibilities, including Hope Hub, electronic documentation systems, Microsoft Office applications, communication tools, and other systems required by LSI, Iowa HHS, and Restore Hope.

Be able to demonstrate the ability to build and maintain supportive, strengths‑based relationships with clients and their families through interpersonal effectiveness skills, interpersonal sensitivity, techniques, motivational interviewing, and rapport building skills.

Demonstrate the ability to effectively deal with client and family crisis during provision of service through immediate assessment of emergency, planning, decisive action, community resource coordination, safety planning, and timely follow‑up to support resolution to crisis.

Demonstrate the ability to distinguish different types of abuse, the impact of abuse and neglect, and how it can affect development, family dynamics, safety, stability, and engagement with services.

Demonstrate knowledge of community resources, public benefit systems, referral processes, family stabilization supports, and social determinants of health. Demonstrate ability to assist families in accessing resources, completing applications, and removing barriers to services.

Ability to utilize appropriate strategies and techniques to provide family support. Demonstrate a comprehensive understanding of services through the successful and practical application of interviewing and assessment skills, knowledge of human growth and behavior, social service systems, crisis intervention, case management, care team coordination, resource navigation, and advocacy with assigned clients.

Maintain accurate records, complete documentation timely, manage multiple priorities, follow up on referrals, track family progress, and ensure Hope Hub information is accurate…