Casual Receptionist

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand‑picked for their individuality. Architecturally distinctive and quintessentially British, every hotel boasts an extraordinary location, from Scotland to the Channel Islands, offering breathtaking views, from vast countryside to expansive beaches, to lush woodlands. With every need taken care of, the team at each hotel ensures every guest has a magical experience, encouraging them to return time and time again.

Hand Picked Hotels was founded in 2001 by owner and Chairman Julia Hands MBE. While each hotel is individual, every property fulfills the company values of family, individuality, community and care, ensuring a hand‑picked experience for every guest and employee.

We are currently recruiting for a Receptionist on a casual basis at Fawsley Hall Hotel & Spa, part of Hand Picked Hotels.

Fawsley Hall Hotel is located within Northamptonshire and offers guests a luxurious stay. The hotel boasts 4 AA Red Stars and a 2 AA Rosette restaurant. For rest and relaxation, Fawsley Hall hosts one of the Midlands’ best destination spas and state‑of‑the‑art wellness and health club facilities. Its formal gardens and parkland were sculpted by the renowned architect Capability Brown in the 1760s.

• The role of our receptionists is to deliver an exceptional guest experience, by putting the guest at the heart of everything you do, through personalised and thoughtful service with care and attention to detail.
• You will be expected to demonstrate a high level of engagement with guests throughout their stay to make them feel at home, relaxed, and to identify and create magical memories at every possible opportunity.
• In collaboration with the Front Office team you’ll maintain regular and effective communication to ensure a seamless operation, aware of all the day's activities.
• Most of all we want you to be inspired, have fun and enjoy being part of our Hand Picked Team.

• Knowledge and experience of working in a luxury four or five star hotel within a front office environment.
• Passion for going above and beyond for our guests and the ability to recognise and skilfully act on opportunities to make the guest experience memorable through offering or suggesting appropriate hotel products and facilities.
• High level of emotional intelligence, enabling you to anticipate our guests' needs and ensure they receive a Hand Picked experience.
• Proficient computer skills, including knowledge of hotel reservation systems and Microsoft Office. Knowledge of Opera is desirable.
• Enthusiastic and willing approach, demonstrating how you find solutions to any scenario.
• Act calmly and professionally, maintaining an outwardly positive attitude even when under pressure.

• A competitive salary of £13.50 per hour.
• This role is being offered on a casual hours basis; hours will vary depending on business needs.
• Uniform and meals on duty provided.
• Opportunity to make lifelong friendships and be part of a team that celebrates diversity and inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.