Receptionist, Hospitality ​/ Hotel ​/ Catering

Hand Picked Hotels is a beautiful collection of 21 privately owned, luxury country houses and coastal retreats, each hand‑picked for their individuality.

Founded in 2001 by owner and Chairman Julia Hands MBE, the company values family, individuality, community and care.

• Deliver an exceptional guest experience, putting the guest at the heart of everything and providing personalised and thoughtful service.
• Demonstrate a high level of engagement with guests throughout their stay, creating magical memories whenever possible.
• Collaborate with the Front Office team to maintain regular and effective communication for seamless operations and awareness of daily activities.
• Be inspired, have fun, and enjoy being part of the Hand Picked Team.

• Experience working in a luxury four or five‑star hotel Front Office environment.
• Passionate about exceeding guest expectations and skillfully identifying opportunities to enhance the guest experience.
• High emotional intelligence, enabling anticipation of guests’ needs to deliver the Hand Picked experience.
• Proficient computer skills, including hotel reservation systems and Microsoft Office; knowledge of Opera is desirable.
• Enthusiastic and proactive, with a willingness to solve any scenario.
• Calm and professional under pressure, maintaining a positive attitude.

• Competitive hourly wage of £14 per hour with incremental pay reviews and a share of service charge.
• Full‑time role, 5 days a week (including weekends) on a rota basis, 40 hours per week (may vary).
• Company pension scheme with generous employer contribution.
• Life assurance scheme.
• Employee Assistance Program.
• Company sickness scheme benefit.
• 28 days holiday per year including bank holidays, increasing to 33 days with length of service.
• Career progression with access to in‑house and external training, and apprenticeships up to Level 7.
• Annual loyalty awards (e.g., afternoon teas, overnight stays).
• Online retail discount platform and health & wellbeing platform.
• Opportunity to build lifelong friendships and celebrate diversity and inclusion.

Hand Picked Hotels is an Equal Opportunities employer. Candidates must be eligible to live and work in the UK.

• Entry level

• Full‑time

• Administrative
• Industry: Software Development