Head Receptionist

Head Receptionist

£28,000 Full-time

Daventry

Permanent

Benefits

* Employee discount

* Life insurance

* Free parking

* Store discount

* Health & well-being programme

Set in the heart of England and surrounded by beautiful countryside, my clients hotel is a purpose-built hotel, golf, and conference venue delivering exceptional experiences for both business and leisure guests.

What truly sets them apart is their people?

They are proud to be a fun, friendly, and supportive place to work, with a staff retention rate of over 89%. Many of their colleagues have been with them for more than five years, and some for over twenty! From day one, you’ll be welcomed into a family-like team that supports your growth and development.

We also love to celebrate our colleagues – our engagement team hosts regular social events throughout the year, and we’re passionate about giving back to our local community through charity and fundraising initiatives.

The Role

They are looking for a Head Receptionist to lead and support the Front Office team alongside the Reception Manager and take ownership of the reception operation.

This is a hands-on, leadership role where you’ll ensure every guest receives a warm welcome and a seamless experience from arrival to departure. You’ll play a key part in motivating the team, maintaining high standards, and overseeing the smooth running of day-to-day operations.

Flexibility is essential, as you’ll cover evenings, weekends, and respond to the operational needs of the hotel.

Key Responsibilities

* Lead and support the Front Office team, fostering a positive, professional, and collaborative environment

* Take ownership of the reception operation, ensuring smooth and efficient service at all times

* Brief the team on daily business, VIP arrivals, and special guest requests

* Act as the first point of contact for guest queries, resolving issues promptly and professionally

* Liaise closely with Food & Beverage, Housekeeping, Maintenance, and Guest Relations to ensure smooth operations

* Support training and development to create a multi-skilled, confident team

* Oversee rota planning, shift coverage, and departmental organisation

* Use and support Opera PMS effectively (knowledge of Opera is an advantage)

* Uphold hotel policies, procedures, and high service standards

The Ideal Candidate

You will be:

* Experienced in a Head Receptionist or senior Front Office role within a similar-sized hotel

* Confident in leading, motivating, and developing a team

* Highly organised with excellent time management and problem-solving skills

* An exceptional communicator, able to build strong relationships with colleagues and guests

* Calm, professional, and solution-focused under pressure

* Flexible and adaptable, covering evenings, weekends, and responding to business needs

Shifts

Typical shifts include:

* 7:00am – 3:30pm

* 9:00am – 5:00pm

* 2:30pm – 11:00pm

Why Join them?

At this hotel, you’ll be part of a supportive, friendly, and professional team where people truly matter. This is a fantastic opportunity to take ownership of the Front Office, lead a skilled team, and deliver exceptional guest experiences every day.

If you’re ready to step into a senior Front Office role with responsibility, influence, and plenty of variety, we’d love to hear from you.

CRC Recruitment are a leading Midlands based recruitment consultancy covering vacancies across the UK. We have been established since 2003 and have a reputation for high service standards to both candidates and clients. We supply permanent or temporary staff to all areas of business covering a variety of different industry sectors