Operations Manager

We are seeking a dedicated and dynamic Operations Manager to join the team. As the Operations Manager, you will play a pivotal role in ensuring the seamless day-to-day operations of the hotel, fostering a positive work environment, and delivering exceptional guest experiences.

• Support a collaborative and supportive environment where employees feel valued and motivated.
• Ensure exceptional guest experiences and satisfaction.
• Oversee efficient and profitable daily operations.
• Assist in maximizing revenue and profitability through strategic planning and execution.
• Represent the hotel as a trusted community figure and brand ambassador.

• Assist in leading and inspiring a high-performing team that delivers outstanding service.
• Collaborate with department heads to recruit, onboard, and develop talent, supporting career growth and internal succession.
• Provide ongoing coaching, performance feedback, and recognition for a job well done.
• Promote effective communication and teamwork across all departments.
• Ensure adherence to HR policies and provide guidance to department heads when required.

• Enhance guest satisfaction by implementing programs and services that exceed expectations.
• Monitor and improve guest feedback metrics through targeted actions.
• Respond to guest feedback in a timely and professional manner, driving continuous improvement.
• Ensure property standards are maintained with proactive maintenance schedules.
• Maintain compliance with brand standards and guidelines.
• Serve as a key point of communication during emergencies or crises.

• Assist in developing and managing annual budgets, ensuring departments operate within financial targets.
• Drive revenue through strategic forecasting, cost control, and efficient operations.
  
  Collaborate with Sales, Marketing, Finance, and the People team to optimize results.
• Utilize company systems and processes to maximize revenue opportunities.
• Maintain payroll and other expenditures within budgetary limits.

• Ensure a safe and secure environment for guests and employees, complying with all regulations.
• Oversee Health & Safety, Fire Safety, and Food Safety standards.
• Act as a public relations representative to promote the hotel and its brand within the local community.
• Implement sales and marketing initiatives to drive visibility and revenue growth.
• Serve as Manager on Duty when required and perform any other tasks necessary to ensure the hotel’s success.

• Proven experience in hotel operations management, with expertise in Front Office, Housekeeping, and Food & Beverage.
• Strong operational focus and a hands‑on approach.
• Commercial and financial acumen, including budget management.
• Proficiency with Microsoft Office, PMS, and POS systems.
• Excellent communication and leadership skills, with the ability to inspire teams.
• Flexibility to work evenings, weekends, and holidays as needed.

• Experience in boutique, high-occupancy properties.
• Demonstrated ability to drive F&B concepts and revenue.