Receptionist, Hospitality ​/ Hotel ​/ Catering

Receptionist Fawsley Hall Hotel & Spa

Location:
Fawsley, Northamptonshire, NN11 3BA

Salary:
Starting at £13.50 per hour + service charge + excellent colleague benefits

Job Type: Full-time | Permanent | 5 days out of 7

We are currently seeking a knowledgeable and enthusiastic Receptionist at Fawsley Hall Hotel & Spa, part of Hand Picked Hotels.

Location:
Fawsley, Northamptonshire, NN11 3BA

Salary:
Starting at £13.50 per hour + service charge + excellent colleague benefits

Job Type: Full-time | Permanent | 5 days out of 7

We are currently seeking a knowledgeable and enthusiastic Receptionist at Fawsley Hall Hotel & Spa, part of Hand Picked Hotels.

Join the team at Fawsley Hall Hotel & Spa, a quintessential English retreat where centuries-old charm meets state-of-the-art wellness.

Here, you’ll be part of a warm and welcoming team dedicated to delivering exceptional experiences - from indulgent spa breaks to award-winning dining at Cedar, our renowned 3 Rosette restaurant.

As a member of our team, & you will help create unforgettable moments for guests as they explore our tranquil parkland, celebrate special events, and enjoy our personalised service, with an emphasis on service excellence & consistency.

If you’re passionate about hospitality, thrive in a supportive environment, and enjoy making a real difference to someone’s stay, Fawsley Hall Hotel & Spa offers an inspiring place to grow your career.

As a receptionist you will have the opportunity to create unforgettable moments, spark joy, and make every guest feel genuinely cared for from the moment they arrive.

In this role, you’re not just welcoming guests, you are crafting personalised experiences that make them feel at home, relaxed, and truly valued.

You’ll thrive in a dynamic environment where no two days are the same. Working closely with our passionate Front Office team, you will be in the centre of the action being connected, informed, and empowered to deliver a consistent and excelling standout service.

This is a full-time role working 5 days out of 7 including weekends on a rota basis, 35 hours per week, which may vary depending on business.

Flexible working hours can be accommodated where possible.

• A competitive hourly rate of £13.50 with incremental pay reviews based on recognition of commitment and performance, plus a share of service charge.
• A welcoming, inclusive culture where long-term friendships and diversity are celebrated.
• Ongoing career development with in-house and external training, including apprenticeships and industry-recognised courses.
• 28 days holiday per year including bank holidays, increasing to 33 days including bank holidays with length of service.
• Uniform and meals on shift provided.
• Complimentary spa and gym access (
  * restrictions apply at some venues).
• Free onsite parking (where applicable).
• Access to wellbeing support through our Employee Assistance Programme.
• Company pension, enhanced sick pay & Life assurance scheme.
• Online retail discount platform offering thousands of savings with high street retailers and restaurants as well as a health and well-being platform.
• Discounted stays in our hotels and on food, drink, spa treatments & products.
• Annual loyalty awards (like afternoon teas and overnight stays).
• Introduction bonus for new colleague recommendations.
• Colleague of the Month awards, which leads to our annual awards ceremony.
• Regular team gatherings and appreciation events.

• We are looking for proactive and enthusiastic candidates that have a willing attitude and a welcoming and friendly nature. We thrive on excelling together to ensure as a team we deliver service, excellence and consistency, fostering a culture of collaboration, partnership & teamwork.
• You will have passion and pride in delivering exceptional, high-quality, personalised service to ensure our guests experiences are memorable.
• Previous experience working in Front office as a Receptionist or similar role in a luxury four or five star hotel.
• Proficient computer skills, able to confidently navigate hotel reservation systems and Microsoft…