PAC & MSG CARE Portfolio Manager

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Location: Davidson, NC

About Us

Ingersoll Rand, driven by an entrepreneurial spirit and ownership mindset, is committed to helping make life better. We provide innovative and mission‑critical industrial, energy, medical and specialty vehicle products, and services across 40+ respected brands designed to excel in even the most complex and harsh conditions where downtime is especially costly. Our employees connect to customers for life by delivering proven expertise, productivity, and efficiency improvements.

Within the ESS business, the CARE portfolio is our flagship lifecycle value proposition – combining parts, service, maintenance, kits, programs, and digital tools that protect our customers’ productivity and strengthen long‑term relationships.

The PAC/MSG CARE Portfolio Manager is accountable for building, scaling, and commercializing the CARE offering for Ingersoll Rand’s Plant Air Centrifugal (PAC) and Multi‑Stage Geared (MSG) centrifugal product families.

This role champions the development, launch, and lifecycle optimization of all CARE programs, ensuring they drive preventative maintenance compliance, increase attachment rates, accelerate parts growth, and expand aftermarket share through the channel.

This leader works cross‑functionally across Product Management, Engineering, Service Operations, Digital, Pricing, and the Commercial organization to create a world‑class aftermarket services agreement portfolio that delivers differentiated customer experience, reliability outcomes, and profitable growth.

• Own the strategy, roadmap, and execution plan for all CARE offerings across PAC and MSG platforms.
• Build structured program architectures (tiers, inclusions, upgrade paths) aligned to customer segment needs and lifecycle stages.
• Champion and drive internal adoption of the CARE model(s), ensuring alignment across Sales, Tendering, Reman, PM, and Service, collaborate with Sales and Channel teams to grow aftermarket penetration, service contract adoption, and upgrade pull through.
• Conduct ongoing Voice of Customer (VOC) using customer visits, distributor feedback, service technician inputs, and field service data.
• Validate new offerings through pilots, structured testing, and commercial readiness reviews.
• Identify unmet customer needs, reliability pain points, and lifecycle risks – translating insights into new CARE service programs, upgrades, and digital enhancements.
• Partner with Account Managers, Service Sales, and Distributors to drive CARE program enrollment and aftermarket attachment.
• Develop best‑practice selling tools including CPQ content, value messaging, training modules, competitive positioning, and proposal templates.
• Lead ongoing training to uplift sales capability, ensuring teams become world‑class at selling CARE.
• Enable channel partners with program structures, pricing guidance, training, cheat sheets, and performance dashboards.
• Work seamlessly with Engineering, Product Management, Tendering, and Digital teams to ensure CARE updates are reflected in all core sales tools, including CPQ and price books.
• Establish and maintain program governance, documentation, service standards, and global consistency.
• Influence the product lifecycle roadmap to include serviceability, maintainability, and upgrade‑ready design principles
• Spend meaningful time with customers to understand reliability needs, cost‑of‑ownership priorities, and desired service outcomes.
• Be a relentless advocate for CARE adoption — promoting customer success, preventative maintenance compliance, and service partnership expansion.
• Identify and develop new business opportunities alongside Sales to…