Marketing Manager; Commercial Excellence

Job Title

Marketing Manager (Commercial Excellence)

Remote

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission‑critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we're driving growth with an entrepreneurial spirit and ownership mindset. Learn more at  and join us to own your future.

The commercial excellence manager will own CRM roadmap within the Ingersoll Rand Process Flow Technologies business unit for the North America region, working with business and technical stakeholders to align on priorities. They will establish key performance indicators and targets while enabling commercial teams with visibility and dashboards to drive compliance and performance improvements. The role operates at the intersection of Sales, Marketing, Product, and Customer Experience, ensuring consistent adoption of commercial standards, pipeline accuracy, and operating excellence that drives a winning customer experience.

• Metrics Standards & Insight Engine:
  Define the KPI architecture (conversion, velocity, win rate, leakage, customer mix) and deliver insights that drive commercial action
• SFDC Accuracy, Governance & Adoption:
  Establish the global governance model, activity expectations, data quality rules, and compliance cadence that ensure forecasting accuracy and reliable revenue visibility
• Modular Learning Architecture:
  Develop scalable, role‑specific enablement programs – live, recorded, and micro‑learning – focused on commercial process mastery, applications, and customer pain points
• Distributor Performance Enablement:
  Build partner onboarding, funnel‑management standards, and performance scorecards that strengthen distributor execution and accountability, business unit ownership of the distributor CRM portal and other tools
• Leadership Dashboards & Review Cadence:
  Build executive dashboards and establish global performance review rhythms that reinforce accountability and pipeline accuracy
• Global Benchmarking & Best‑Practice Sharing:
  Identify high‑performing behaviors, codify them into global standards, and drive adoption across markets

• Strategic Revenue Visibility Models:
  Build forecasting frameworks and future‑state pipeline views that illuminate revenue potential by region, segment, and product line
• Pipeline Trends, Win/Loss Analytics & Predictive Indicators:
  Create scalable reporting that surfaces leading indicators, compliance trends, risk signals, and growth drivers
• Renewal & Expansion System:
  Define renewal workflows and build retention, upsell, and cross‑sell playbooks that strengthen recurring revenue performance
• Consumption & Program Tracking:
  Standardize tracking of main systems, aftermarket spare parts, recurring programs, renewals, and churn dynamics to improve visibility and execution

• Align with business stakeholders on overall priority of CRM capabilities that support business growth and visibility to predictable revenue
• Work with technical teams to prioritize business inputs into roadmap of necessary capabilities (e.g. quoting, attribution, ERP integration, CPQ, automation of components, etc.)
• Gain stakeholder alignment with roadmap and partner with other technical system owners such as ERP, CPQ, engineering systems and ecommerce
• Review budget, resource planning and implementation steps with business stakeholders to ensure project success

• Commercial Systems Ownership:
  Serve as the business owner or co‑owner of key commercial tools (Salesforce, CPQ, analytics platforms), defining requirements,…