Retail & eCommerce Operations Specialist

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Retail & eCommerce Operations Specialist

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Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Job Title: Retail & eCommerce Operations Specialist

Location: Davidson, NC
- Hybrid (2 days per week onsite)

About Us Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission-critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at  and join us to own your future.

The Retail & eCommerce Operations Specialist is responsible for the administration, execution, and continuous improvement of retail and eCommerce channel programs that support profitable growth and channel compliance. This role serves as the primary operational resource for the company's Minimum Advertised Pricing (MAP) Program, Authorized Online Reseller Program (AORP), and other day-to-day channel support activities. The position works closely with Channel Marketing, Sales, Pricing, Customer Care, Legal, and Distribution partners to ensure consistent policy enforcement, operational efficiency, and positive channel partner experiences.

Minimum Advertised Pricing (MAP) Program Administration

• Manage daily administration of the MAP policy and compliance processes.
• Monitor reported and identified pricing violations across retail and online channels.
• Coordinate violation investigations, documentation, notifications, and resolution tracking.
• Maintain accurate records of violations, corrective actions, and program performance metrics.
• Partner with Pricing, Sales, Legal, and channel stakeholders to ensure consistent policy application.
• Develop regular compliance reporting and insights for leadership review.

Authorized Online Reseller Program (AORP) Management

• Administer reseller application, approval, onboarding, and renewal processes.
• Maintain authorized reseller databases, agreements, and program documentation.
• Monitor reseller adherence to program requirements and marketplace standards.
• Coordinate communications related to reseller status, program changes, and eligibility requirements.
• Support audits and reviews of online sellers operating across key marketplaces.

Retail & eCommerce Operations Support

• Serve as the first point of contact for daily retail and eCommerce operational requests from field sales, channel partners, and internal stakeholders.
• Coordinate resolution of channel issues related to pricing, listings, product setup, content, compliance, and program participation.
• Support retailer setup and maintenance processes by working with internal cross-functional teams.
• Assist with retail assortment updates, product transitions, and channel readiness activities.
• Maintain channel documentation, standard operating procedures, and training resources.

Reporting & Analytics

• Develop and distribute reporting on MAP compliance, reseller activity, retail performance indicators, and operational service metrics.
• Track and analyze recurring channel issues to identify opportunities for process improvement.
• Support forecasting, rebate tracking, and program measurement activities as…