Sr Director, Business Process Excellence

BUILD A BETTER CAREER WITH MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO), products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

We aim to execute our Built to Make You Better brand promise for all our stakeholders, including our associates.

Requisition  :20681

Employment Type : Full Time

Job Category : Business Transformation

Work Location : Davidson, NC (CSC)

The Senior Director, Business Process Excellence provides hands-on support to business functions by facilitating the design, documentation, standardization, and improvement of core processes. This role ensures processes are scalable, efficient, and aligned to priorities, enabling consistent execution across a complex, matrixed organization. Focuses on optimizing and enhancing processes that drive efficiency and reduce costs.

• Conduct evaluations of current business processes via focus groups and/or other methodology to determine inefficiencies and areas of improvement.
• Identify and prioritize opportunities for process standardization, build and enhancements in both core and support processes.

• Create detailed process maps and workflows to visualize current and future processes.
• Facilitate continuous improvement efforts through Lean-Six Sigma principles like Kaizens, Failure Mode Effects Analysis (FMEAs), etc.
• Craft and implement standardized continuous improvement tools (process mapping, root cause analysis, and standard workflows)

• Use data analysis and metrics to drive improvement efforts and decision making.
• Define and track process KPIs (time savings, cost-to-serve, OTD, etc.)
• Quantify and communicate business impact (cost savings, working capital, service improvements, etc.)
• Partner with Finance to validate and track benefits of projects and annual productivity efforts if necessary.
• Facilitate and provide training and support to associates in newly defined processes, ensuring understanding and adherence to updated procedures.

• Collaborate with executive leadership/stakeholders to identify and align on MSC strategic roadmap projects, functional projects, and associated processes, which are linked to MSC goals and objectives.
• Drive cross-functional collaboration in process execution and continuous improvement efforts on time and within projected budget.
• Collaborate with Learning & Development Team in creation of continuous improvement training content, delivery methods and tracking to develop associate skills and competencies.
• Respectfully challenge assumptions, ensuring the right outcomes are achieved.

• Responsible for leading the Corporate-level Continuous Improvement Team.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required

• Bachelor's degree in Business, Engineering or related field required.
• Six Sigma blackbelt is preferred.
• Minimum of ten years of experience in Continuous Improvement.
• Five years senior management experience in a large complex organization including influencing senior management and critical stakeholders.
• Minimum of seven years leading others
• Demonstrated success initiating change and ability to influence at all levels required
• A recognized thought leader and innovator in the development of new tools, methodologies, and problem-solving approaches
• Thorough knowledge of the wholesale distribution industry preferred but not required

• Outstanding influence and communication skills particularly across business functions.
• Excellent organizational, time management, presentation, and facilitation skills.
• Highly proficient at using problem-solving (Lean Six Sigma) tools,
• Excellent analytical, conceptual thinking, and execution skills to drive organizational change.
• High energy, initiative-taker, excellent team player .
• Ability to collaborate and partner with various leaders and SMEs across the organization.
• Proven ability to develop teams and train others in new ways of doing things.
• Flexible and able to multitask; can work within an ambiguous, fast-moving environment, while also driving toward clarity and solutions
• Ability to quickly understand complex business systems and processes.
• Strong situational assessment and decision-making skills.
• Ability to motivate, innovate, transform, and drive teams to deliver projects and realize benefits.
• Strong change management skills and ability to craft a compelling narrative as to why organization needs continual change.

• A valid driver's license may be required.
• Position…