Sr PMEx Manager

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Where is the work:

Monday to Thursday, work onsite with your colleagues. Fridays, choose your work location, balancing what your work requires.

What's in it for you:

The Senior Manager, Magenta Operations and Enablement offers the opportunity to lead and shape the operating model for Magenta's digital user experience organization while owning the execution effectiveness of the Magenta Center of Excellence for Digital User Experience. In this role, you will ensure alignment of processes, priorities, tools, governance, and software oversight to support business growth and strategic objectives. You will partner closely with senior leaders and cross-functional teams across digital product, UX/UI, engineering, procurement, finance, and the business, influencing how digital initiatives are prioritized, governed, planned, and executed.

This position has direct impact on team effectiveness, execution consistency, stakeholder confidence, and operational scalability, while also driving meaningful organizational improvement through stronger governance, workflows, documentation standards, and adoption of better ways of working across Magenta's digital portfolio.

What you will do:

• Lead operational execution and continuous improvement for the Magenta organization, establishing governance, planning, workflow, and team effectiveness practices that support consistent execution across digital initiatives
• Own and evolve the Magenta operating model, including intake, prioritization, planning cadence, governance routines, documentation standards, and cross-functional ways of working
• Establish and maintain portfolio operations practices that improve visibility into priorities, work in progress, dependencies, risks, team capacity, and overall portfolio health
• Create clarity and consistency in how work is initiated, planned, tracked, reviewed, and handed off across Digital Product, UX/UI Design, , RHVAC website software development, and related teams
• Drive adoption of tools, standards, templates, and ways of working across the organization to ensure operational improvements are implemented, reinforced, and sustained over time
• Partner with the General Manager and functional leaders to align priorities, software oversight, and operational support to the highest-value business and digital initiatives
• Improve team effectiveness by identifying operational gaps, removing friction, clarifying responsibilities, and strengthening coordination across functions, teams, and stakeholders
• Track and report operational metrics, portfolio health, adoption indicators, expenses, software usage, capacity trends, and execution risks to support leadership visibility and decision-making
• Oversee procurement and renewals for Magenta software and services, including coordination with vendors and internal partners
• Manage software and services budgets, spending visibility, and cost alignment to support financial discipline and operational planning
• Champion effective use of collaboration, workflow, and documentation tools, including Wrike, Jira, Confluence, and Figma
• Support leadership planning and portfolio reviews by preparing updates, dashboards, communications, and decision-support materials for stakeholders and senior leaders
• Develop and maintain systems that improve visibility into team impact, operational performance, delivery progress, and organizational effectiveness
• Lead continuous improvement initiatives to strengthen governance, execution…