Field Service Engineer

Trane Technologies, a leader in sustainable climate solutions, is looking for a Field Service Engineer in Davidson, NC to oversee technicians, ensure high‑quality maintenance and repair of refrigeration systems on site and remotely.

• Provide remote technical support to installing contractors and field technicians, ensuring break/fix repairs align with Trane guidelines.
• Conduct site assessments as needed based on service call reviews and customer requirements.
• Support complex troubleshooting during service execution and recommend corrective actions to resolve technical issues.
• Deliver scheduled after‑hours, weekend, and holiday technical assistance to service technicians.
• Perform proactive remote diagnostic health checks, service call reviews, and identify continuous improvement and cost‑saving opportunities.
• Assist with technician scheduling, quote support, and coordination with service providers to ensure effective service delivery.
• Support hiring, training, compliance, and technical development of internal and third‑party service personnel.
• Review work orders, refrigerant tracking, and service documentation to ensure completeness, accuracy, and process compliance.
• Partner with internal teams and customers to maintain quality standards, meet regulatory and customer requirements, and improve overall customer satisfaction.
• Direct, assist, and organize on‑site construction crews (subcontractors) as necessary to meet project milestones including startup and quality. Provide guidance and training Day 1 with installation crews, including installation playbook review, pictures, and quality expectations.

• Associate Degree or accredited apprenticeship in Refrigeration, HVAC, Electrical, or related Engineering Technology with 5 years of commercial/industrial refrigeration service experience, or a High School Diploma/GED with 10 years of related experience.
• At least 3 years of maintenance or service experience and hold a Universal EPA Refrigerant Certification.
• Bachelor’s degree in Technical Management and additional experience in commercial/industrial refrigeration, HVAC, and electrical service leadership is preferred.
• Strong communication, leadership, teamwork, initiative, and sound decision‑making skills to work effectively across all levels of the organization.
• Broad mechanical repair knowledge, strong Microsoft Office and mobile device skills, and willingness to travel up to 40%.

• Health insurance and holistic wellness programs that kick in on Day 1.
• Family‑building benefits including fertility coverage and adoption/surrogacy assistance.
• 401(k) match up to 6% plus an additional 2% core contribution, for a total of up to 8% company contribution.
• Paid time off: 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and additional options to support volunteer and parental leave.
• Educational and training opportunities through company programs, including tuition assistance and student debt support.

Annual Base Salary Range: $75,700.00 - $

Compensation Type:
Salary

Incentive Eligible:
Yes

Sales Commission Eligible:
No

Yes – may require additional drug screening.

We are an equal‑opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any other legally protected status.