Collections Analyst

Davidson, NC, US, 28036 Quincy, IL, US, 62305

Ingersoll Rand is a global leader in providing reliable, highly efficient and low maintenance systems and solutions for various industries.

Job Summary

The successful candidate will take ownership in managing an accounts receivable portfolio of diversified customers for Ingersoll Rand locations served by the Quincy, IL shared service center. An essential element of this role will include building effective customer relationships and collaborating with internal and external business partners to maximize collections.

Responsibilities

• Responsible for using available collection software tools (Getpaid) to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO).
• Manage domestic and/or international accounts receivable accounts by analyzing, identifying, and reporting problem accounts.
• Monitor past due customer accounts, contact customers, and resolve issues that may delay timely payment.
• Identify issues for escalation and request credit holds.
• Responsible for developing and maintaining business relationships with customers and sales office personnel.
• Responsible for customer account reconciliation and identifying and tagging disputed items within assigned portfolio. Tracking and ensuring timely clearing of these disputed items is required. Conduct monthly meetings with Field Sales leadership to drive dispute resolution if required.
• Ensures timely and accurate responses to: customer inquiries, documentation issues, billing errors, payment application errors, disputes, program changes, and new sale requests/opportunities.

Basic Qualifications

• Bachelor’s or Associate’s in Finance, Accounting, or other Business degree preferred.
• 1-3 years’ experience in finance or customer service, collections preferred.
• Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers.
• Excellent written and oral communication skills required.
• Strong math aptitude with attention to detail and accuracy.
• Must possess strong organizational skills with the ability to multi-task and to plan work/tasks daily, weekly, and monthly.
• PC literacy and basic Microsoft Office literacy required.
• Strong customer service and general office experience preferred.
• SAP/Oracle experience preferred.

Travel & Work Arrangements/Requirements

Hybrid – at least 3 days a week

• This individual must be able to work in a fast paced environment where the ability to prioritize is key and teamwork is necessary. This individual must embrace change and be willing to work as a change agent to continually improve the collections process.

What we Offer

Our benefits – ALWAYS include Shares options

If you are a person with a disability and need assistance applying for a job, please submit a request.

We think and act like owners.

We are committed to making our customers successful.

We are bold in our aspirations while moving forward with humility and integrity.

We foster inspired teams.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request and a member of our team will contact you.