Collections Analyst

Collections Analyst I

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Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Collections Analyst

Davidson, NC (Hybrid)

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission‑critical flow creation and life science technologies - from compressors to precision handling of liquids, gasses, and powers - to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset. Learn more at  and join us to own your future.

If you’re ready to make a measurable impact, take ownership as a Collections Analyst managing a diversified accounts receivable portfolio for Ingersoll Rand within our Shared Services team. In this role, you’ll drive results by resolving disputes, strengthening customer relationships, and ensuring healthy cash flow across domestic and international accounts. We’re seeking an early‑career AR/Finance professional with proven collections experience managing 200+ accounts and a $3‑5M portfolio, who is eager to drive change in a dynamic environment.

The ideal candidate is inquisitive, self‑motivated, and proactive in identifying opportunities for improvement. Leveraging advanced collection tools and strong analytical skills, you’ll uncover challenges, implement solutions, and collaborate closely with customers and sales teams to deliver performance.

If you thrive on problem‑solving, accountability, and seeing the direct impact of your work, this is your opportunity to step forward and lead.

• Use available collection software tools (Getpaid) to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO).
• Manage domestic and/or international accounts receivable accounts by analyzing, identifying, and reporting problem accounts.
• Monitor past due customer accounts, contact customers, and resolve issues that may delay timely payment.
• Identify issues for escalation and request credit holds.
• Develop and maintain business relationships with customers and sales office personnel.
• Customer account reconciliation and identifying and tagging disputed items within assigned portfolio.
• Tracking and ensuring timely clearing of these disputed items is required.
• Conduct monthly meetings with Field Sales leadership to drive dispute resolution if required.
• Ensures timely and accurate responses to: customer inquiries, documentation issues, billing errors, payment application errors, disputes, program changes, and new sale requests/opportunities.

• Associates Degree in Accounting / Finance
• 1 years experience working in accounts receivable / collections.
• 1+ years ERP accounting software experience
• 1+ years experience working within Microsoft Office Suite products
• 1+ years of demonstrated experience collaborating with internal and external customers

• Strong numerical aptitude with exceptional attention to detail and accuracy.
• Highly organized, with the ability to manage multiple priorities and plan work effectively across daily, weekly, and monthly timelines.
• Strong interpersonal skills with the ability to build effective relationships across sales, commercial offices, manufacturing teams, and…