National Account Credit Operations Specialist

Requisition

Employment Type:

Full Time

Job Category:
Accounting/Finance

Work Location:

Davidson, NC (CSC)

Responsible for analyzing, reporting and reconciliation of national accounts primarily concentrated in MRO. Work closely with onshore and offshore third party billing portals and A/P teams, consignment, vending, EDI, ERS and multiple billing methods. Root cause analysis and resolution of accounts within the portfolio required, as well as the presentation of findings to management and customers as needed.

• Reconciles and manages National Accounts by identifying root causes impacting order to payment process.
• Thorough data analysis to determine process owners and coordinate communication necessary to create awareness. Develop, communicate and implement a plan of action.
• Coordinate and lead required conference calls by providing a detailed description of the issue as well as the aging impact to the accounts.
• Create and provide guidance on action items from calls/meetings and follow up as necessary to bring to completion.
• Develop action plans and strategies and provide updates to management as requested.
• Prepare summaries of key issues and present regularly to credit and sales management.
• Gain a thorough understanding of the consignment, vending and VMI order process.
• Facilitates calls to accounts, sets up meetings with customers and the National Account Mgr., suggests new processes to effect the reconciliation of past due receivables for assigned portfolio.
• Reconciles all charge backs and coordinates reconciliation projects with the National Account Managers. Prepare documentation for A/R for accurate payment application.
• Prepare write–off detail for both bad debt and sales adjustments with detailed explanation.
• Research misapplied payments, short‑paid invoices, duplicated credits, freight issues, and sales tax adjustments to determine root‑cause solutions.
• Analyze EDI transactions and ERS payments in detail.
• Develop a working relationship with National Account Managers, Outside Sales Associates, Branch Supervisors and National Account Coordinators to coordinate credit and reconciliation activities.
• Responsible for customer visits and presentations to reconcile accounts and gain an understanding of internal processes.
• Provides summary reports on customer account status/projects as needed.
• Participates with teams that are working on customer billing, accounts receivable and platform issues.
• Respond to internal and external audit requests.
• Outline and detail various consignment options and provide consignment reports as necessary. Propose alternate billing methods for compliance with customer requests and MSC capabilities.
• Perform the necessary tasks associated with third party billing platforms including but not limited to account establishment, invoice submission, payment tracking and reporting.
• Participate and/or present large account issues to senior management as needed.
• Have detailed knowledge of the EDI and understand the process from beginning to end. Identify areas of weakness and opportunities for improvement.
• Full understanding of DSO and the effect on aging and customer trends. Provide/recommend solutions to improve DSO.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.
• Participation in special projects and performs additional duties as required.

• High School diploma or equivalent is required; college degree preferred.
• Minimum of three years of commercial credit, collections or A/R experience required. A college degree in a Business‑related field may be a substitute for the experience requirement.

• Excellent oral and written communication skills are required.
• Knowledge of SAP preferred and intermediate PC skills in Excel and Word required.
• Excellent problem solving skills.
• Familiarity with consignment, vending, EDI, ERS and related reporting preferred.

• A valid driver’s license and the ability to travel up to 5% of the time may be required.

Compensation starting at $17.88/hour - $28.08/hour depending on candidate location and…