Market Intelligence Analyst

Build a Better Career with MSC

Serving customers and our community starts with the best people doing their best work. That is precisely what we have created at MSC Industrial Supply Co. We are a leading North American distributor of metalworking and maintenance, repair, and operations (MRO) products and services. We offer more than 2 million products and have over 80 years of experience across dozens of industries.

20593

Full Time

Marketing

Davidson, NC (CSC)

The Analyst, Market Intelligence gathers, analyzes, and synthesizes market, competitive, and customer intelligence to support strategic decision-making across Marketing, Sales, Customer Experience, Category Management, and Executive Leadership. This role turns internal and external data into clear, actionable insights on market dynamics, competitive positioning, and growth opportunities, and communicates those insights through recurring reporting and ad-hoc analyses.

• Conduct primary and secondary market research to track industry trends, customer needs, and emerging opportunities
• Perform market sizing, segmentation, and growth analyses to support strategic planning and investment decisions
• Analyze qualitative and quantitative inputs (e.g., industry reports, surveys, analyst research, internal data, and stakeholder interviews) to build concise, decision-ready market perspectives
• Develop and maintain market landscapes, competitor profiles, and an intelligence repository; identify patterns, risks, and opportunities across segments, categories, and key competitors
• Produce recurring market and competitive intelligence updates (including macroeconomic indicators) and ad-hoc readouts for leaders and functional partners
• Partner with Category Management, Digital, Customer Experience, and Sales to apply insights to customer journeys, campaign planning, merchandising/category strategy, and product/service launches
• Manage select research vendors and engagements as needed (scope, timeline, deliverables, and internal stakeholder alignment)
• Translate complex findings into clear narratives and executive-ready deliverables (dashboards, presentations, and concise written briefs)
• Foster the MSC Culture in the department and throughout the company to ensure fulfillment of MSC’s vision and unity of purpose
• Participation in special projects and performs additional duties as required

• Insight generation & synthesis: independently analyze large amounts of data from multiple sources and extract tangible and meaningful insights
• Research & analytics: designs/executes primary and secondary research; applies market sizing, segmentation, and trend analysis
• Data storytelling: communicates insights through executive-ready narratives, dashboards, and presentations tailored to the audience
• Stakeholder partnership: collaborates cross-functionally to define business questions, align on priorities, and drive adoption of insights
• Project & vendor management: scopes work, manages timelines/deliverables, and ensures quality and consistency of outputs
• Continuous improvement: enhances recurring reporting and research processes to improve accuracy, speed, and stakeholder usefulness

• Bachelor’s degree in marketing, business, or related field or equivalent experience
• 3–5 years of experience in market research, market intelligence, competitive intelligence, or related analytical roles
• Strong analytical skills with experience interpreting complex, unstructured datasets and market research findings
• Proficiency with data analysis and visualization tools (e.g., Excel, PowerPoint, Tableau, Power BI, or similar)
• Ability to translate business requirements and information needs into projects that deliver actionable insights and inform marketing or strategic plans
• Excellent written and verbal communication skills, with the ability to present insights to senior stakeholders

• Industrial or manufacturing experience
• Experience conducting both primary (surveys, interviews) and secondary research
• Familiarity with market research methodologies (segmentation, conjoint, pricing…