Product Support Specialist - Air Compressors

Ingersoll Rand is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances.

Product Support Specialist

Davidson, NC

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand has dedicated itself to Making Life Better for its employees, customers, shareholders, and planets. We produce innovative and mission‑critical flow creation and life science technologies – from compressors to precision handling of liquids, gasses, and powers – to increase industrial productivity, efficiency, and sustainability.

Supported by over 80+ brands, our products are used in various end‑markets including life sciences, food and beverage, clean energy, industrial manufacturing, infrastructure, and more. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset.

Reporting to the Commercial Product Support Manager, this position is responsible for supporting end customers (equipment owners) and retail channel partners within a multi‑brand compressor product support structure. The role regularly includes parts identification, documentation request fulfillment, troubleshooting, warranty administration, and fulfillment of general post‑sales requests for the following commercial products and their ancillary equipment:

• Ingersoll Rand Small Reciprocating & Small Rotary
• DV Systems Small Reciprocating & Small Rotary
• Champion Small Reciprocating & Small Rotary

• Troubleshoot and diagnose failures on small compressed air equipment.
• Provide parts identification, technical support, and warranty administration for end users and retail channel partners via phone, live chat, and email.
• Acquire and maintain subject‑matter expertise in assigned air products through training and team interaction.
• Navigate and perform searches within various databases.
• Gain proficiency with support systems such as Salesforce, Tavant WMS, and Oracle.
• Document support interactions and monitor and reply to web and email requests.
• Create technical articles, videos, and troubleshooting tips for customers.
• Participate as a subject‑matter expert during new product development activities.
• Be fiscally responsible for parts valued from $10 to $4,000 USD.
• Provide assistance and guidance to new team members as needed.
• Manage multiple simultaneous support cases via phone, chat, and email.
• Allocate 90% direct support responsibilities and 10% reliability responsibilities.
• Handle 40–50 phone calls or voice messages per day.
• Respond to 30–40 emails or text messages per day.

• High School Diploma.
• Three or more years of experience working with industrial equipment.
• Ability to work effectively independently with minimal supervision.
• Basic knowledge of Microsoft Office applications.

• Experience working with air compressors.
• Knowledge of SAP, Oracle, Salesforce, and Windchill preferred.

• Analyze mechanical fitment and recognize physical discrepancies.
• Read and interpret technical drawings and schematics.
• Effective technical writing skills and creation of clear, concise documents.
• Develop a solid understanding of compressed air product operation, maintenance, and repair.
• Function under pressure to meet tight deadlines and return customer equipment to operation.
• Perform hands‑on equipment work safely, including lock‑out/tag‑out, proper lifting, and PPE use.
• Apply systematic troubleshooting techniques to diagnose failures on small equipment (< 50 HP).
• Understand principles of pneumatic control and small electrical components, including electric induction motors.
• Act independently with minimal supervision.
• Effective communication skills for resolving technical issues with peers and teams.
• Planning and organizational skills with timely follow‑up.

Four days onsite, one day remote.

We provide a comprehensive benefits package, including medical, prescription, dental, and vision coverage, as well as wellness programs. Additional benefits include life insurance, a 401(k) plan, paid time off, and employee stock grants.