Associate Application Analyst

The Associate Application Analyst is a member of the Digital Campus team within Davidson College's Technology & Innovation (T&I) department. The primary focus of this role is helping the campus community get real, practical value from the technology tools they use every day - through training, direct support, ongoing engagement, and behind-the-scenes operational work that keeps those services running reliably.

This is a people-first technology role. The work is split between direct interaction with campus users - faculty, staff, and students - and the operational tasks that support the college's AI service portfolio. The right person is comfortable in both modes: as comfortable facilitating a workshop or walking someone through a tool as they are managing a help queue or updating documentation.

The Associate Application Analyst works alongside the Digital Campus team and reports to the Manager of Digital Campus. As an Associate-level role, it is well suited to someone early in their technology career who is ready to grow into a full Application Analyst over time, with training and mentorship along the way.

Key Responsibilities

Training & Campus Engagement

* Deliver training sessions, workshops, and one-on-one consultations that help faculty, staff, and students use campus technology tools effectively and confidently

* Engage proactively across campus - connecting with departments, teams, and communities to understand how people are using AI and where they need support

* Develop and maintain training materials, guides, and instructional resources for a range of audiences and skill levels

* Represent T&I at campus events, orientations, and department meetings as relevant to AI services

Platform Support & Operations

* Provide day-to-day support for the college's AI tool portfolio - handling user questions, troubleshooting issues, and escalating as appropriate

* Manage license provisioning, user access, and onboarding for AI platforms

* Maintain help center content, FAQs, and knowledge base articles for AI services

* Track usage, support volume, and user feedback; compile data to inform ongoing service decisions

* Coordinate with vendors and T&I colleagues on platform updates, outages, and service changes

Governance & Policy Support

* Contribute to the college's responsible technology use work by surfacing patterns, concerns, and questions that emerge through campus engagement

* Help develop and maintain user-facing guidance documents, acceptable use summaries, and policy communications

* Participate in relevant T&I governance processes related to AI tools and services

* Identify emerging issues - operational, ethical, or institutional - and bring them forward proactively

Collaboration & Team Contribution

* Work closely with the AI Analyst on shared service responsibilities, coordinating on campus needs, workload, and priorities

* Contribute to T&I projects and initiatives that involve AI tools, adoption, or integration

* Build relationships across T&I and campus that support effective, connected AI service delivery

* Build technical and analytical skills over time - learning Davidson's application landscape, support workflows, and analysis practices with guidance from senior colleagues

Qualifications

Required

* Bachelor's degree or equivalent combination of education and experience

* Experience explaining technology to non-technical audiences - through training, documentation, presentations, or direct support

* Strong interpersonal skills and genuine comfort engaging with a wide range of people and communities

* Curiosity about how technology changes the way people work, and an interest in helping others adopt it

* Ability to manage multiple responsibilities, communicate proactively, and follow through with attention to detail

* Comfort operating in a role where the tools, priorities, and environment are actively evolving

* Aptitude for learning new software platforms quickly, and basic comfort troubleshooting technology issues

* Interest in how business processes and systems fit together, and a desire to grow analytical and technical skills

Preferred

* Experience in a higher education setting - particularly in a student-facing, faculty-facing, or technology support role

* Experience with enterprise software support, including user provisioning, license management, or help desk workflows

* Familiarity with workplace productivity platforms such as Google Workspace or Microsoft 365

* Experience developing training content or facilitating workshops for diverse audiences

* Interest in or experience with technology policy, digital ethics, or responsible technology use

* Exposure to application support concepts such as system configuration, testing, requirements gathering, or business process analysis

Information about how to submit an application can be found at (Use the "Apply for this Job" box below).