Sr. IT Support Partner

Role Description

The Senior IT Support Partner delivers high‑impact IT Tier III support for Trane Technologies employees, helping maintain and enhance the technology experience across computers, tablets, mobile devices, printers, handheld scanners, applications, and other end‑user tools. The role combines hands‑on technical support, asset lifecycle management, incident resolution, and project deployment support with a strong focus on customer satisfaction, continuous improvement, and Service Now‑driven service delivery.

• Employee client support: computers, tablets, mobile devices, printers, handheld scanners and peripherals
• Maintain client hardware lifecycle and asset management activities
• Provide Level 2 and 3 support
• Provide partnership and support for IT related projects
• Complete minor and major incident management
• Support application and emerging technology deployment support
• Fulfill hardware and software requests
• Provide employee training related to commonly used hardware and IT processes
• Partner with teams on continuous improvement, MDI and lean thinking to IT processes, tools and services
• Coaches and trains peer IT Service Operations Specialists
• Key stakeholder in Lean activities
• Participates in enterprise root cause analysis and solutioning
• Engaged in IT subject‑matter expert activities
• Lead team deployments, data collection or upgrade activities
• Create, maintain, and adhere to standard work
• Provide support during normal business hours and occasional after‑hours support

• Bachelor's or Associate degree in a related IT technical field required
• 10+ years of IT experience providing technical customer support, including troubleshooting computer hardware and software
• Experience with Windows 10 or Windows 11, Office Suite, Intune, Active Directory, and Autopilot required
• Demonstrated outstanding customer service skills
• Experience with Power Shell and Delinea preferred
• Ability to diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee‑based technologies
• Strong remote troubleshooting support skills
• Experience using the Service Now platform

Base salary range: $72,611.66 - $ (Hourly). Incentive eligible:
No. Commission eligible:
No.

• Benefits start on Day One, including health insurance and holistic wellness programs
• Family building benefits include fertility coverage and adoption/surrogacy assistance
• 401(K) match up to 6% plus an additional 2% core contribution, up to 8% company contribution
• Paid time off includes 15 vacation days, 9 paid holidays, 3 floating holidays, sick leave, and options to support volunteer and parental leave
• Educational and training opportunities through company programs, tuition assistance, and student debt support

Benefit offerings may vary depending on Collective Bargaining Agreements and local/state regulations.

No.

We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.