Gestionnaire – Services

우리의 미션에 함께하세요! 건물, 주택, 그리고 운송 분야에서 쾌적하고 지속 가능하며 효율적인 기후 솔루션을 선도하는 글로벌 기업으로서, 우리는 지구를 최우선으로 생각할 책임이 있습니다. 저희는트레인 테크놀로지스및 당사의 다양한 사업을 통해트레인등록상표및Thermo King지속가능성은 단순히 우리의 비즈니스 방식이 아니라, 바로 우리의 비즈니스 그 자체입니다. 여러분은 세계가 직면한 과제를 대담하게 바라보고, 의미 있는 가능성을 발견할 용기가 있으신가요?

더 나은 미래를 만드는 데 기여하고 싶으신가요? 만약 답이 ‘예’라면, 지속가능한 세상을 위해 가능한 것에 과감히 도전하는 저희와 함께할 것을 진심으로 제안합니다. 저희에 대해 알아보세요혜택직장과 가정에서 성공할 수 있도록 설계되었습니다. 우리는 과감하게 나아갑니다. 작업 위치: 가상

Trane is hiring for a Service Operations Manager - Key Accounts to join our team! In this role, you will be responsible for providing the leadership for all activities involving Service Repair, Upgrades/Enhancements, Service Agreements, and installation of new equipment lifetime of connectivity with that customer. Processes within that oversight include working with sales to provide timely service agreement pricing to customer support of sales through contract pricing on parts and service, field service coordination, oversight / people management for all service project managers, and customer satisfaction.

Assist with P&L prep, provide monthly revenue forecasting, help drive service agreement base growth, repairs/installation/service turnkey growth by partnering with the acquisition team (sales). Risk mitigation - responsible for managing risk in service work areas Oversee the service coordination function to respond efficiently to customers, ensure technicians’ training and skill level is appropriately balanced to service customers, and leverage resources across the nation.

This includes emergency repair, regular maintenance contracts, scheduled work and upgrades, installations, replacement components, and long-term service agreements. Effectively attract, coach, counsel, train and develop all service project managers. Drive continuous improvement through company performance management process and technical product training programs available. Develop employee skill levels, including customer service, process and technical skills to the highest degree possible. Managing expense budgets for service PM team.

Ensure that standard service work processes for PMs are created and followed. Improve transactional processes impacting the customer experience and increase overall customer satisfaction. Ensure compliance / SLAs are adhered to for Key Account customers Up to 15% travel.

5+ years experience in HVAC or a related field, technical systems (or equipment or skilled trades). 3+ years experience managing and coaching large teams and organizing work schedules. Project management skills to oversee and drive successful project execution for startups and customer requests. Tech-savvy with expertise in Microsoft applications. Salesforce experience considered an asset. Must possess a valid driver’s license for a minimum of 12 months, with no major or frequent traffic violations included, but not limited to: DUI, Hit & Run, License Suspension, Reckless/Careless Driving or multiple smaller infractions or preventable collisions in the previous 3 years.

We prioritize practical experience, relevant skills, and alignment with our leadership principles. Proven, seasoned people leader with a demonstrated ability to foster a positive, high-performance culture while coaching, developing, and retaining talent. Strong strategic planning and execution experience, with the ability to assess business needs, identify opportunities, and implement effective service…