International Sales & Logistics Assistant; Bilingual

International Sales & Logistics Assistant
$29/hr, M-F, 8:30 AM - 5:00 PM

Key Responsibilities:

• Provide shipping support for all international customers.
• Advise the sales department of all orders ready to ship and follow up for instructions if applicable.
• Prepare sales orders, invoices, packing slips, and bills of lading, including international documents such as Certificates of Origin.
• Coordinate with Freight Forwarders and company warehouse to prepare air and ocean (reefer containers) shipments for customers.
• Obtain analytical reports (COA) from the laboratory for customers, if requested.
• Obtain quotes from freight forwarders to find the most cost-efficient shipping methods.
• Prepare a daily shipping log including shipment date, customer, sales order number, invoice total, freight forwarder used, and product number.
• Coordinate with the Accounting Department to prepare Letter of Credit documents.
• Arrange inbound and outbound courier shipments (DHL, Fed Ex, UPS).
• Maintain accurate records for each order (invoices, packing slips, analytical reports, and bills of lading) and input them into the closed order file.
• Provide feedback to management regarding shipments.
• Request freight forwarder quotations.
• Support the preparation and shipping of materials, promotional items, and gifts for trade shows and customers.
• Index scanned orders in Imaging.
• Revise data entry of orders, invoicing, packing lists, and shipping using Visual software for assigned in-house customers.
• Resolve discrepancies in receiving/shipping documentation for assigned in-house customers.
• Provide support to Operations regarding revisions of packaging specifications for assigned in-house customers.
• Work with the Warehouse team to maintain records of back orders and inventory for selected in-house customers.
• Support the preparation of samples in collaboration with Operations and Graphic Design Departments.
• Assist Sales and Customer Services as needed.
• Perform other duties as assigned by the immediate supervisor.

Qualifications:

• High School diploma required;
  Associate’s or Bachelor’s degree preferred.
• 1 - 3 years of relevant experience.
• Bilingual (English and Spanish) preferred.
• Experience with shipping documentation.
• Excellent customer service skills.